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Using SERVQUAL to assess the student satisfaction of IIUI

Thesis Info

Author

Usman Ali

Supervisor

Aamir Ghafoor

Department

Department of Management Sciences

Program

BBA

Institute

International Islamic University

Institute Type

Public

City

Islamabad

Province

Islamabad

Country

Pakistan

Thesis Completing Year

2014

Thesis Completion Status

Completed

Page

36

Subject

Management Sciences

Language

English

Other

BS 658.812 USU

Added

2021-02-17 19:49:13

Modified

2023-01-06 19:20:37

ARI ID

1676721807350

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٢۔کرونا کارن

کرونا کارن

شاکر انور

اسکی  آنکھوں کے نیچے دھوپ کی  پتلی سی لکیر بچھی تھی ۔دوپہر کے سناٹے میں دروازے پر اسے دیکھ کر میں حیران ہوا،تھوڑی سی الجھن،کچھ کچھ خوف اور شاید مدھم سنہری امیدوں کو اپنے پیروں میں لپیٹے وہ   جھجھکتی ہوئ مسکرائی۔

اپ نے پہچانا نہیں  میں مسز مالتی ملہوترہ ،کناٹ پلیس میں ہم ملے تھے  کرونا سے پہلے   ۔اب تو پہچانا

اندر آجائیں،    کیسے آنا ہوا   ،صوفے پر بیٹھنے کا اشارہ  کرتے ہوئے مسکراکر میں نے پوچھا

۔میری مسکراہٹ کے آدھے حصے نے اسکی مسکراہٹ کو مکمل۔کردیا

یہ چٹھی ہے ،  ملہوترہ نے دی ہے۔صوفے پر تنگ لباس میں بپھرے بدن کو سمیٹتے ہوئےوہ بیٹھ گئ ۔مجھے لگا وہ مٹھی میں  ہوا کوبند کر رہی ہو، میں اس سے کچھ پرے بیٹھ کر چٹھی پڑھنے لگا  دل تو چاہا کہ  قریب ہی  بیٹھوں لیکن اندیشہ ہوا، قربت کی جلدی کہیں دوری میں نہ بدل۔جائے

پیارے سنیل جی !آشا ہے سب کشل ہوگا۔کرونا کارن مین آجکل بہت پریشان ہوں۔ورکشاپ  بند پڑا ہے ۔اپ کی گاڑی  کے ڈینٹ پینٹ کا کام بھی نہیں کرسکا  اب تک

مجھے ابھی 5 ہزار کی بہت اوشکتا ہے ۔آپ کی گاڑی کے کام کردوںگا تو اس  سے کاٹ لیجئے گا۔ یقین ہے نراش نہیں کرینگے

آپ کا سچا متر  ملہوترہ

وہ سر جھکائے قالین پر پاوں  کے انگوٹھے رگڑتی رہی  میں اسکی جانب نہیں دیکھ رہاتھالیکن اسےمحسوس ہورہا ہوگا کہ اسے ہی دیکھ رہا ہوں  وہ بھی مجھے نہیں دیکھ رہی تھی لیکن مجھے یقین تھا کہ وہ مجھے ہی دیکھ رہی ہوگی۔کچھ نظریں بغیر دیکھے ہی سب کچھ دیکھ لیتی ہیں 

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