Awareness and Accessibility of Right to Information Act: A Comparative Study of Minorities within Pakistan and India

Right to Information (RTI) has become one of the major laws to strengthen the democracy of a country. Therefore, this study aims to analyze the awareness and accessibility of RTI for minorities in Pakistan and India. In this regard, a survey questionnaire was distributed to the total of 50 Pakistani Hindus and 50 Indian Muslims under snowball sampling method. The findings were analyzed with the help of independent-samples t-test on SPSS. Findings indicate Pakistani Hindus have only 12% awareness and right to access information as compare to Indian Muslims. For the future studies, there is a need to develop awareness of Right to Information specially in Pakistan in order to improve accountability and transparency in the structure of government.

Service Quality and Behavioral Intentions: with Mediating Role of Customer Trust and Customer Satisfaction of Study of Restaurants of Faisalabad City.

This research work focuses on full service restaurants, to understand the role and influence of service quality on behavioral intentions i.e. loyalty and repurchase intentions of customers, Meanwhile, examining customers' satisfaction and customers' trust role in this relationship as well. Increasing number of restaurants is a basic reason of immense competition in this industry, so importance of keeping customers loyal and having their favorable intentions cannot be denied. As it is always costly to acquire new customers than keeping the existing ones loyal that are willing to make repurchases. Study was conducted on restaurants in city of Faisalabad and the target population was individual customers of restaurants. By using well structured, self-administrated questionnaire primary data was collected from 250 individual customers of different restaurants in Faisalabad. For data analysis SPSS 16 version was used. Different tests or tools that were used for analysis include Descriptive statistics, One-way ANOVA, Correlation Analysis, Multiple Regression Analysis and Cronbach's Alpha. Findings of the study indicate that service quality is an important predictor of behavioral intentions, having direct statistically significant relationship with customers' loyalty and customers' repurchase intentions. Customer satisfaction and customer trust are failed to prove as mediators in relation of service quality and behavioral intentions for restaurants but yet indirect influence of service quality through customer satisfaction and customer trust is stronger. This study has made contributions in better understanding of service quality influences. And thus will help restaurants' management in taking profitable decisions, by making, quality improvement efforts financially accountable.