Relationship Between Service Quality and Customer Delight and Customer Loyalty at the Fitness Center Business in East Java

This article aims to analyze the relationship between Service Quality and Customer Delight and Customer Loyalty at the Fitness Center Business in East Java. This research method This research is an explanatory research. The unit of analysis in this study is the individual. The respondents of this research are members of the Fitness Center in East Java. The population in this study were all fitness members in the East Java region who during 2019-2020 years extended their membership at least twice and were in East Java, especially the Kartosusilo Gate area which includes the cities of Gresik, Bangkalan, Mojokerto, Surabaya, Sidoarjo and Lamongan. The number of sufficient samples is 365 respondents. The results show that Service Quality has no significant effect on customer delight. This is because with standard equipment and services, members feel happy. Likewise, the characteristics of the majority of fitness center members are individuals who feel quite happy with the situation and conditions provided by the manager, thereby indicating that the Service Quality at the current Fitness Center business in East Java has not been able to encourage an increase in customer delight. The results of this study also show that Service Quality has a significant effect on Customer Loyality, thus Service Quality at the current Fitness Center business in East Java can encourage the increase in Customer Loyality. Given the large role of service quality on customer loyalty, it is recommended that companies always maintain and improve service quality at the Fitness Center business in East Java.

A Model for Smart Flood Monitoring System of Systems

Natural disasters affect millions of peoples every year around the globe. These include flood, fire, earthquake, windstorm etc. These disasters are different in nature but in the end, they cause damage to human lives, economy, properties and health. Diversity in the nature of these calamities also requires different ways to monitor them and to mitigate the damages they cause. Floods, among other disasters, are the most common hazards that leave nothing but destruction behind. In addition to an effective evacuee plan, forecast information and keeping the communication up even when the flood is at its climax, helps the citizens survive through a flood situation. Thus damages can be reduced significantly and it also helps to seek aid, food and shelter in a better way. Furthermore, such information serves as a learning source and helps planning ahead for the future floods. Smart Flood Monitoring System-of-Systems (SoS) is a flood monitoring and rescue system. It collects a large amount of information from weather and flood onlookers and observers. This information is then made available as alerts to the citizens before the flood, to plan ahead and during the disaster for getting help and to support rehabilitation process. System also maintains communication with the authorities for disaster management, social services and public utilities (collectively referred to as ?emergency responders?) to synchronize their support and rescue efforts with the community needs. The proposed approach satisfies three conditions imposed by the definition of SoS i.e. autonomy, geographic distribution and constant evolution of components. Main focus of the proposal is to specify, design and formally verifying a smart SoS model of flood monitoring to communicate the right information to the right people at the right place well in time. Smart Flood Monitoring System-of-Systems (SoS) is verified by constructing Timed Coloured Petri Nets (CPN) using CPN Tools 4.0.0. Model checking is done by specifying the safety properties in Finite Space Processes (FSP) and analyzing them by Labeled Transition System Analyzer (LTSA) 3.0. This formal verification will ensure the correctness properties of the proposed model.