مولانا محمد عثمان
افسوس ہے چند ماہ ہوئے مولانا محمد عثمان صاحب کا بھی اپنے وطن مالیگاؤں میں انتقال ہوگیا۔مولانا دارالعلوم دیوبند کے فارغ التحصیل تھے، استعداد پختہ تھی۔ یوں تو ان کومناسبت اوردلچسپی کم وبیش ہرفن سے تھی تاہم تفسیر اور حدیث ان کا خاص فن تھے۔ ایک عرصہ تک مالیگاؤں کے مختلف مدارس میں استاد رہے لیکن ان کی زندگی کاسب سے بڑااوراہم کارنامہ جوان کے لیے بقائے دوام کا ضامن ہے، مسلمان لڑکیوں کے لیے درس نظامی کاوہ عظیم الشان مدرسہ ہے جومالیگاؤں میں جامعۃ الصالحات کے نام سے معروف ومشہور ہے، اب تو لڑکیوں کے لیے بڑے بڑے عربی مدارس ادھراُدھر اوربھی کئی ایک ہوگئے اور ہوتے جارہے ہیں لیکن صوری اورمعنوی دونوں اعتبار سے جامعۃ الصالحات کو یک گونہ شرف فضیلت و تقدم حاصل ہے اوریہ سب کچھ نتیجہ ہے مولانا مرحوم کے اخلاص ومحبت،محنت ومشقت اور ذوق تعمیر وحسن انتظام کا۔
راقم نے کئی مرتبہ جامعہ کی دورۂ حدیث کی طالبات کاامتحان لیاہے اور ہرمرتبہ طالبات کے صحیح اور برمحل جوابات سے دل نے مسرت محسوس کی ہے۔ ان کو جامعۃ الصالحات سے عشق تھا، شب وروز اس کے کاموں میں مصروف رہتے تھے۔ اﷲ تعالیٰ ان کوعلماوصلحا کا مقام جلیل عطافرمائے اورجامعۃ الصالحات کوکسی قسم کے شر اورضررسے محفوظ رکھے۔ [جولائی۱۹۸۴ء]
Patient satisfaction must be achieved in order to survive in the competitive hospital industry which tends to continue to grow beyond existing needs. This study aims to determine whether there is an effect of Service Experience and Perceived Value on patient satisfaction in the Inpatient Installation of the Regional Special Hospital of South Sulawesi Province (RSKD IA Pertiwi and RSKD IA Siti Fatimah). This type of research is a quantitative study using an observational study with a cross-sectional study design. The sample in this study were patients in the inpatient installation of the IA Pertiwi Regional Special Hospital (RSKD) and RSKD IA Siti Fatimah, totaling 130 respondents. The results showed that service experience based on functional clues variables, mechanic clues variables, humanistic clues variables, and perceived value affected patient satisfaction. It is recommended to every officer, both management and all employees, to maintain the dimensions of a good service experience, try to meet expectations, wants, and needs according to hospital standards, especially in the functional clues and humanistic clues dimensions by increasing the sensitivity of nurses in handling/care that can help complaints patients, there needs to be an increase in strategies in building customer value so that patients feel the pride felt by patients when they are treated in the hospital.
Word-of-Mouth (WOM) is an effective promotional strategy for appealing consumers of fast food restaurants. A lot of consumers choose to receive information through WOM when planning to visit a certain fast food restaurant. Fast food industry is on growing day by day in Pakistan. There are numerous national and international fast food restaurant brands and a rigid competition among them in the country. Purpose of the study is to measure the impact of positive and negative WOM on purchase intention among consumers of fast food restaurants in Pakistan. Also, mediating roles of loyalty and attitude between WOM (i.e. positive and negative Word-of-Mouth) and purchase intention are measured. Convenience sampling technique with a sample size of 254 consumers is applied. A personally administered questionnaire with five point likert scale is used to collect data from consumers. Collected data is then analyzed by using multiple regression analysis via Statistical Package for Social Sciences (SPSS) version 23. Whereas, mediation effects are measured by Preacher and Hayes method. Results revealed that positive Word-of-Mouth (PWOM) has positive and significant impact on purchase intention (PI), loyalty, and attitude whether negative Word-of-Mouth (NWOM) has negative and significant impact on purchase intention, loyalty, and attitude. Other findings showed that loyalty and attitude have positive and significant impact on purchase intention towards a certain fast food restaurant. Study also exhibits partial mediation effect. Academic, managerial, and future implications are also discussed.