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Home > The Impact of Service Quality, Perceived Value and Service Price on Customer Loyalty With Mediating Effect of Customer Satisfaction in Cellular Companies

The Impact of Service Quality, Perceived Value and Service Price on Customer Loyalty With Mediating Effect of Customer Satisfaction in Cellular Companies

Thesis Info

Author

Rana Muhammad Faraz

Supervisor

Shahzad Ahmad Khan

Program

MS

Institute

Riphah International University

Institute Type

Private

City

Islamabad

Country

Pakistan

Thesis Completing Year

2017

Thesis Completion Status

Completed

Page

51 . : ill. ; 29 cm. +CD

Subject

Management & Auxiliary Services

Language

English

Other

Submitted in partial fulfillment of the requirement of the degree of Master of Sciences to the Faculty of Management Sciences.; Includes bibliographical references; Thesis (MS)--Riphah International University, 2017; English; Call No: 658 FAR

Added

2021-02-17 19:49:13

Modified

2023-01-06 19:20:37

ARI ID

1676711807504

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جادہ منزل

جادہ منزل

اسلام آباد سے شرم الشیخ تک اگر ہوائی جہاز براہِ راست اڑان بھرے تو یہ سفر تقریباََسات سے آٹھ گھنٹے میں طے ہو سکتا ہے ۔مگر اس سفر کی تکمیل کے لیے مسافر کو چوبیس گھنٹے لگے ۔اسلام آباد کے ہوائی مستقر کی انتظار کے صاف شفاف شیشوں سے سعودی ائیر لائن کا دیو ہیکل ہوائی پرندہ کھڑا صاف نظر آ رہا تھا ۔اس پرندے کی منزل ریاض کا دلکش ائیر پورٹ تھا ۔جہاں سے مجھے پانچ گھنٹے کے انتظار کے بعد اسی کمپنی کے جہاز سے قاہرہ کا سفر درپیش تھا ۔تمام مسافر ٹکٹکی باندھے کبھی جہاز اور کبھی الیکترانی گھڑیال پر نظر ڈالتے،مسافروں کی جہاز میں جلد بیٹھنے کی خواہش جس رفتار پر چل رہی تھی گھڑیال کی سوئیا ںاس کے ساتھ قدم ملاکر چلنے سے عاری تھیں ۔لمحہ موجود منجمد تھا اور شوقِ پرواز کو پر لگے ہوئے تھے ،مقیم رشتہ دار مسافروں کو دلاسا دے کر رخصت ہو رہے تھے کہ خیریت سے پہنچنے کی اطلاع ضرور دیں ۔عازمین سفر اچھی نشست چاہے اپنی ہویا پرائی کے حصول کے لیے ایک دوسرے پر سبقت لے جانے میںکوشاں تھے ۔مسافر کو عازمین کی یہ حالت و حرکت دیکھ کر ایک دانا کی تحریر یاد آ گئی ،اقتدار کی مسند ہو کہ جہاز کی نشست ،کرسی کے حصول کے اصول یکساں ہوتے ہیں ۔جہاز میں داخل ہو کر بھی مسافروں کو چین نہ آ یا کوئی آگے یا پیچھے بیٹھنے کے فوائد کو بیان کر رہا تھا اور کوئی دائیں بائیں بازو کی بحث میں الجھا ہوا تھا وہاں پیش و پس یہاں چین و چناں ۔بعض مسافر محرموںکے ساتھ بیٹھنا چاہتے تھے اور بعض نا محرموںکے ساتھ ۔ادھر دوستی کا دعویٰ اورکشش ،ادھر ہوس کا جواب دعویٰ اور بہکاوا، سب متذبذب نظر آ رہے تھے ۔فیصلہ کرنا مشکل ہو...

الترجمة والعولمة: دراسة تحليلية

The purpose of this research paper is to identify the relationship between Globalization and Translation, and to discuss the impact of Globalization on Translation. Globalization has different meanings to different scholars but the common theme that may be derived from different definitions is to make global or worldwide in scope or application. Keeping in view the context of Translation Studies (TS) it is mentioned that Globalization means “to make source texts global or worldwide in understanding or application, where application refers to the teaching and/ learning about different cultures” This paper also indicates to various kinds of globalization. However the impact of Globalization on Translation was highlighted to make the point that globalization does not only impact on translation, but it has impact on the lives of translators and their jobs in addition to language translation services in various fields of translation including media, medical and legal field. It formulates an attempt to understand the significance of translation in a global context. The conclusion answered the question: Is globalization has positive and negative impact on translation?

Exploring Mothers Perceptions of the Role of Play in Early Childhood Development 4 to 6 Years Old in the Context of Upper Chitral, Pakistan

This study intended to explore mothers’ perceptions regarding the role of play in early childhood (4-6 years old) in the context of upper Chitral, Pakistan. A cross-sectional survey design was employed within the quantitative paradigm and 8 ECD centers from a private organization were selected through simple random sampling. A total of 152 mothers participated in the study. A contextually relevant tool was developed and was validated by three experts, covering areas related general perceptions of play and its contributions to different domains in child development. SPSS 20 was used to analyze the data. Descriptive analysis was employed and Kruskal-Wallis H test was applied along with the pair-wise comparison to examine the statistically significant differences among mothers with different education levels in their views regarding play. The major findings of the study show that generally the sampled mothers had positive views regarding the importance of play and its contributions in early years. However, they were less likely in favor of their children spending a lot of time in playing, and preferred their children to finish their homework before play. Mothers also recognized the positive impact of play on different developmental domains i.e., social and emotional, cognitive, physical, language and literacy development of a child. The results of the Kruskal-Wallis H test and pair-wise comparison indicated that as compared to mothers with lower education degrees, the mothers with higher education degrees perceived play to be more helpful in some of the developmental domains: the general function of play, play in social and emotional development, and play in cognitive development. On the basis of the findings, it is recommended that this study can be further conducted on a larger scale and include other stakeholders e.g. fathers, teacher, grandparents etc. A qualitative research aspect can be added to obtain in-depth insights of mothers’ views regarding the contributions of play in early years. Furthermore, awareness sessions could be conducted especially for the mothers with lower education degrees. The policy makers and curriculum developers could ensure the involvement of parents in development and implementation of play based content and activities.