Search or add a thesis

Advanced Search (Beta)
Home > Canvas of Customer Citizenship and Complaint Behaviour

Canvas of Customer Citizenship and Complaint Behaviour

Thesis Info

Author

Sumaira Shamoon

Supervisor

Mubashar Hassan Zia

Institute

Riphah International University

Institute Type

Private

City

Islamabad

Country

Pakistan

Thesis Completing Year

2013

Thesis Completion Status

Completed

Page

viii, 90 . : ill. ; 30 cm. +CD

Subject

Management & Auxiliary Services

Language

English

Other

Includes bibliographical references;; English; Call No: 658.834 SUM

Added

2021-02-17 19:49:13

Modified

2023-01-06 19:20:37

ARI ID

1676711875630

Similar


Loading...
Loading...

Similar Books

Loading...

Similar Chapters

Loading...

Similar News

Loading...

Similar Articles

Loading...

Similar Article Headings

Loading...

مولوی ابوالمکارم عبدالبصیر عتیقی آزاد

مولوی ابوالمکارم محمد عبدالبصیر عتیقی آزاد
افسوس ہے ماہ گزشتہ میں مولوی ابوالمکارم محمد عبدالبصیر صاحب عتیقی آزاد کئی ماہ کی شدید علالت کے بعد انتقال کرگئے۔مولوی صاحب موصوف سیوہارہ ضلع بجنور کے اُس خاندان والاشان سے تعلق رکھتے تھے۔ جس کے ایک فرد گرامی قدرمولانا محمد حفظ الرحمن سیوہاروی ہیں۔دارالعلوم دیوبند کے فارغ التحصیل تھے۔تقریر اورتحریر کااچھا ملکہ تھا۔شاعری کاذوق خاندانی تھا۔پندرہ سولہ سال سے بسلسلہ ملازمت حیدرآباد دکن میں قیام پذیر تھے۔سرکاری ملازمت کی سرگراں مصروفیتوں کے باوجود تصنیف وتالیف کاکام بھی کرتے رہتے تھے۔متعدد کتابیں یادگار چھوڑی ہیں۔تبلیغ اسلام کا جوش اورولولہ فطری تھا۔اپنی مادرعلمی دارالعلوم دیوبند کے نام پرمرمٹنے والے تھے۔حیدرآباد دکن میں خدا کے فضل سے دیوبند کے علماء اورفضلاء کی بہت بڑی تعداد موجودہے۔موصوف نے ایک انجمن کے ذریعہ اُن سب کوملاکر ایک مرکز پرلاکھڑا کیااورخود اُس انجمن کے سیکرٹری منتخب ہوئے۔حیدرآباد کی ہرمذہبی اوردینی تحریک میں سرگرمی سے حصہ لیتے تھے۔انجمن علماء دکن اورانجمن عالمگیر تحریک قرآنی کے ممبر تھے۔صاحب تذکرۂ ’سخنوران دکن‘ نے اُن کو دکن کے شاعروں میں شمار کیاہے۔نہایت خوش خلق اور ہنس مکھ تھے۔
موت سب کو آنی ہے۔کسی کو اُ س سے مفرنہیں’’آج وہ کل ہماری باری ہے‘‘یہاں کا شب وروز کامشاہدہ ہے۔
من لم یمت عبطۃ یمت ھرما
/للموت کاس والمرء ذائقھا
gمگر زیادہ رنج اورافسوس اس کاہے کہ مرحوم ابھی بالکل جوان تھے۔ ایک عرصہ سے آنتوں کے سخت درد کی تکلیف میں مبتلا تھے۔یونانی اورڈاکٹری ہرقسم کے علاج معالجے کرائے لیکن جانبر نہ ہوسکے اورآخرکار۱۹/اپریل کولکھنؤ میں پینتیس سال کی عمر میں دوکم سن بچیوں اورایک خورد سال بچہ، ایک نوجوان بیوہ اورضعیف العمر باپ اور دوسرے اعزاء کوداغ مفارقت دے کرراہی ملک بقا ہوگئے۔مرحوم کے برادر نسبتی مولوی عبدالصمد صاحب صارم نے تاریخ وفات میں ذیل کاقطعہ لکھاہے:
عبدالبصیر راہی ملک بقا ہوئے
Cمدت سے مبتلا تھے وہ دردِ شدید...

دور الفرد في مكافحة الجريمة الجنائية في الشريعة الإسلامية والقانون الوضعي

There is a great importance and significance of the role of an individual to prevent his body and property from an aggression. Islamic law and conventional law has authorized an individual to repel any kind of aggression upon his body and property and has not forced him to stand hands bound towards the aggressor. This role of an individual will help to decrease the ratio of crimes in society. It has been strived in this paper to provide proof of its legalization from Quran, Sunnah and also from conventional law. It has also been tried to discuss the main portions and relevant issues relating to the said topic such as; aggression, offence, defence during the continuance of aggression or offence and retreat during the aggression in Shariah and Common Law.

Mor Rpho-Gen Netic an Nalysis and Ex S Xploitat Tion of He Eterosis Among Hip Be S G Earing H Hybrid R Roses

Roses have contributed to our social, economic and religious life hence they are called “Index of Civilization”. Presently in Pakistan most of the rose cultivars have been introduced from other countries hence they fail to fit in new environmental conditions of the country. Keeping in view the importance of this issue present study was aimed to get insight into the breeding procedure, complexities and tactics leading to achieve hybrid progenies and to study the magnitude of hybrid vigor inherited in the next generation of parent roses. For this purpose, comparatively well acclimatized and hip producing cultivars including “Autumn Sunset”, “Iceberg”, “Paradise”, “Angel Face”, “Casino”, “Louise Odier”, “Grand Margina”, “Handel” and “Gruss an Teplitz” were selected for crossing. They were planted in the Rose field of Institute of Horticultural Sciences, university of Agriculture, Faisalabad, Pakistan. Morphological description of all cultivars revealed various blends of color of flowers, foliage and leaf hairiness, petiole pubescence and inflorescence types. Data regarding flowering and yields traits also varied in all varieties, however over all better performance was exhibited by the cultivars Iceberg and Gruss an Teplitz scoring 2.5 points each. Poor performance was exhibited by the cultivar Louise Odier. The genotypic and phenotypic and environmental coefficients of variations varied for all quantitative traits. Strong positive correlation was exhibited between number of flowers per plant and overall performance of bushes, flower diameter and petal length, bush shape and height of the plant however fragrance was negatively correlated to flower persistence life. Cluster analysis of the parent on the basis of quantitative traits revealed four major clusters which predicted the different performance for some traits but same for other. Within the individual cluster all the cultivars almost behaved similar. Results about pollen vigor parameters indicated that great variations in pollen quality, quantity, and viability and germination % ages. Maximum number of pollens per anther were exhibited by the cultivar Handel (1612.3) followed by cultivar Angel face (1588.7). Minimum numbers of pollens per anther were counted in the cultivar Iceberg. On average basis the performance of Angel face and Handel was better with respect to both number of anther per flower and number of pollens per anther. Pollen size (L: D) was almost same in all cultivars hence no significant differences were observed. Comparison of means of viability %age revealed that maximum number of viable pollens in term of viability %age were possessed by cultivar Handel (70%) followed by ‘Gruss an Teplitz’ (64%). The minimum viability of pollens was exhibited by the Cultivar ‘Autumn Sunset’ having pollen viability of 35%. Germination medium having 15% sucrose proved very effective for optimum germination results as compared to 10% and 20% sucrose. On average basis the cultivar ‘Grand Margina’ yielded maximum pollen tube length of 46.556 μm followed by ‘Gruss an Teplitz’ having pollen germination of 40.333 μm. The minimum pollen tube length of 9.222 μm was observed in cultivar ‘Iceberg’. Cluster analysis of cultivars on the basis of pollen quality and vigor parameters revealed three main groups. A strong correlation among pollen germination %age and pollen tube length (r = 0.77) and pollen germination %age and pollen viability %age (r = 0.731) was exhibited. Pollen germination is also strongly correlated with pollen size (r =0.738) The comparison of various fertility parameters in vitro and in vivo revealed that cultivar “Handel” showing its maximum pollen viability in vitro performed well with respect to giving more crossing success in field as compared to its average pollen germination %age invitro conditions followed by the cultivar Autumn Sunset. Cultivar Ice Iceberg did not yielded any successful cross. Maximum hip setting %age (83) was observed in for the cross combinations Iceberg x Gruss an Teplitz and Iceberg x Casino and minimum (30%) in Louise Odier x Paradise. Number of seed per hip also varied from 33 to 15 in all cross combinations. Response of seeds with respect to germination also varied significantly after treating the seed with various storage temperatures and acid treatments. Results indicated that germination period (F= 89.95, F<0.05), germination %age (F=67.16, P<0.05), imbibition period (F=26.13, P<0.05) and seed vigor index (F= 112.2, P<0.05) was affected significantly by all treatments accordingly. All the treatments also affected morphological traits of seedlings as well. Evaluation of hybrida in the field revealed that all the F1 hybrids produced showed significant variations in qualitative and quantitative traits over their parents. Data regarding heterosis and heterobeltiosis %ages showed also negative and positive results for various traits over their parents. Variations were observed for flower color and diameter, prickles, bush shape and overall performance of all F1 hybrid progenies. Performance of F1 progenies was evaluated in the field conditions while having comparison with their respective parents and data was analyzed by ANOVA to check the significance of variations in the parents and progenies and comparison of means. Further, more hybrid vigor estimation (Heterosis and Heterobeltiosis) proved a useful tool to check the superiority and inferiority of progenies over their parents. Cluster analysis of the parent cultivars and progenies was useful to develop realation on the basis of similarity index among parent and hybrid progenies. Hybrid identification and genetic diversity studies among parents and progenies evaluated by SSR markers also confirmed the contribution of both parents for the development of F1 hybrids. For genetic diversity study SSR loci proved very effective to amplify across parent cultivars, hybrids and to assess their polymorphic contents. Ten of the SSR primers exhibited similar sequence with known gene. Estimates of genetic diversity varied remarkably among loci. Observed heterozygosity (Ho) based on Nei’s estimation revealed that the locus H10, CL9 and RW54 contributed equally for generating more variation and scored maximum number of alleles for respective locus. Allele fixation trends were also observed for different loci and individual groups. Total gene diversity (Ht) was calculated and mean for all loci was 0.852 while the average gene diversity (Hs) for all loci was calculated as 0.768. It was clear from the dendrogram that parent cultivars compiled themselves into four main groups. Little differences were observed within the groups of parent cultivars. Confirmation of hybrids was done by comparing the common alleles between parent and hybrid against all primers. More over phenatic relationship was developed among hybrid progenies and parents to confirm the extent of contribution of each parent for genetic makeup of hybrid. All other hybrids were identified in the same method. It is concluded from the present study that hybrid cultivars have varying level of fertility and it is necessary to evaluated them in search of vigorous pollen donor parent. It is concluded from the result that diallel was not possible as most of the crosses failed. However ANOVA, comparison of means and Cluster analysis aided by SSR fulfilled the objective. Hybrid progenies exhibited vigor over parents for some traits but for other traits they remained uneffective in the climate of Faisalabad city. SSR markers proved helpful tool for confirmation of F1 hybrids and discriminating the parent cultivars and progenies.