شکرانہ
ایس کتاب دی ترتیب تے تیاری وچ میرے نال جیہڑے جیہڑے مہرباناں نیں تعاون کیتا اے اوہناں وچ ممتاز قانون دان میاں سعید احمد ایڈووکیٹ ضلع کچہری اوکاڑہ، میاں وحیدالدین عرضی نویس ضلع کچہری اوکاڑہ، میاں مسعود الحسن گنج قادری ، حاجی منیر احمد الحمد آئل ملز آف قبولہ شریف ، پروفیسر محمد حسین لنگاہ ڈگری کالج بہاول نگر،سید انیس الرحمن گیلانی تے سب توں ودھ کے اعجاز احمد کمپیوٹر والیاں دا وی بے حد تعاون شامل حال رہیا تے بہاول نگر دی معروف شخصیت میاں علی احمد سنگلہ صاحب جنہاں دا رقم نال مالی تعاون مثالی رہیا۔
میں اوہناں بھراواں دا بڑا شکر گزار ہاں پئی انہاں دی مدد تے معاونت دے نال اے کتاب عملی طور تے چھپ کے ساڈیاں ہتھاں وچ موجود اے۔ اللہ پاک اوہناں دوستاں دے علم ، عمل تے عمر وچ خیرو برکت عطا فرماوے۔(آمین)
اقبال قادری
Human is a combination of a body and soul, in which body is nurtured by means of energy that is present around the world, but regarding soul, he has not provide nourishment in this world. For his soul’s nourishment, Allah has revealed prophets from Adam Alehi Salaam to Muhammad Sallallaho Alaehi Wasallam with books, these books are with different methodologies, as creator knows that there is no definite way which can appeal human mind and soul. God manifested the color of love in psalm through songs, instructions have been given through stories in Touraat and Bible has proven it be the best model of proverbs. Quran which is the last revelation of God, combined all above ways to open the door to soul. It has reflection of David’s songs, Glory of Moses and divine glance of Maseeh (P.B.U.T) it has restrictions of Sharia laws and spirituality. Aim of Holy Quran is just not to conquer the opponent by logical argument but it open his heart for right path - for this reason the book itself explained way to call the people towards Islam. It says call people to the way with wisdom and fair of exhortation and reason with them in the best possible way. These rules are only effective when followed with love and well-wishing which is shown through soft and lenient tone. In this article, I have discussed concept and need of Dawat, basic pillars and etiquettes in the light of Holy Quran and Hadith.
This study examines the relationship between service quality, customer satisfaction and bank performance by conducting a comparative analysis of Islamic banks and conventional banks in Pakistan. Inception of Islamic banking in Pakistan has created multiple challenges for banking industry. Pakistani banking industry consists upon Islamic and conventional banks that are competing for more and more customers by delivery of quality services to have satisfied customers for better performance. On the basis of theoretical background, a model is proposed and tested in Pakistani environment. A structured questionnaire has been developed for the study in the light of the existing literature. Data were collected from 1440 respondents by self-administrated questionnaire by using stratified sampling. A number of tools e.g. SPSS and VPLS etc. are used for data analysis. A set of statistical techniques e.g. T-test, Regression analysis, Correlation and Structural Equation Modeling are applied by the researcher to test the hypotheses of the study. The results indicate a strong positive relationship between service quality and customer satisfaction in the banking sector of Pakistan. Findings shows that service quality and customer satisfaction have weak influence on performance of banks. The study has a number of implications for bankers, policy makers and academicians. Key Words: Islamic Bank, Conventional Bank, Riba, Service Quality, Customer Satisfaction, Bank Performance, Pakistan, Banking Sector.