Analysis of Quarantine Service Quality on Ship Crew Satisfaction during the Covid-19 Pandemic at Belawan Sea Port

This study aims to analyze the quality of quarantine services on ship crew satisfaction during the Covid-19 pandemic at the Belawan Sea port. This study is a quantitative study with a cross sectional method which aims to analyze the quality of quarantine services on satisfaction during the COVID-19 pandemic at the Belawan Sea Port using the ServQual approach which consists of physical evidence, reliability, responsiveness, assurance, and empathy. The results of the study are expected to provide input regarding the quality of quarantine services provided by the Class I Medan KKP to ship crews during the COVID-19 pandemic. Based on the ServQual analysis, the results show that the satisfaction of the crew of the quarantine service at Belawan Port is very satisfying with a suitability level of 107.56% (the average service / reality score is 4.00 and the expectation score is 3.72). It is suggested to improve coordination and more intensive advocacy with shipping agents as intermediaries between officers and skippers as crew so as to reduce the length of service waiting time, in order to increase the number of human resources carrying out document checks on board, involving female medical officers for health checks The crew who came from affected countries/ports to facilitate information retrieval, ordered the boarding officers to bring Personal Protective Equipment when interacting with the crew.

Exploring Students Responses to Inquiry Approach to Teaching in a Lower Secondary Science Classroom

The purpose of this study was to explore the students' response to inquiry approach to teaching science in a lower secondary classroom of a government boys secondary school in Karachi, Pakistan. An action research approach of Kemmis, McTaggart and Retallic (2004) model was employed in the study. A focus group of six students of class 8th and their science teacher participated in the study. Data were collected through interviews, field notes and reflective journal of the researcher, students’ work and reflections and observations. Key findings of the study identified examination-oriented and teacher-centred teaching as the prevailing practice in the science classroom. Students viewed Science as a bunch of information. They considered science as valuable field of study due to its ability to secure them better jobs especially in the field of medicine and engineering. In addition, the findings revealed that students' cultural, religious and family belief shaped their views about teaching and learning science. The study has also revealed that students have alternative framework about the scientific concepts such as vision and living and non living things. The study documented students' curiosity and motivations to learn science once they were exposed to the inquiry approach in the classroom. They made considerable efforts to participate in different steps of inquiry in science. Improvement in raising questions, and presentation of their findings in a variety of ways (e.g. diagrams, tables, description) reflected their active involvement in the inquiry approach to teaching in science classroom. The study also explains that the students faced difficulty in formulating questions and hypothesis, writing and recording data and working in groups and pairs. The study suggests that the inquiry approach to teaching in science is a joint venture of students and teachers. It demands high level of participation from both teachers as well as students. Therefore, the teachers must understand students' previous experiences and views of learning science. Findings of the study have led to recommend future inquiries into the influence of cultural and religious beliefs on students' views about scientific phenomenon and learning of science.