Peranan Customer Service Terhadap Pelayanan Jasa Kredit

Keberadaan seorang customer service sangat diperlukan didalam organisasi perusahaan, agar dapat berfungsi sebagai fungsi manajemen modern yang mempunyai fungsi melekat pada manajemen perusahaan, yakni bagaimana berperan dalam melakukan komunikasi timbal balik untuk tujuan menciptakan saling pengertian, saling menghargai, saling mempercayai menciptakan goodwill, memperoleh dukungan masyarakat dan sebagainya demi tercapainya citra yang positif bagi suatu perusahaan. Perkembangan masyarakat dewasa ini menghendaki agar tiap-tiap perusahaan perlu mengatur hubungannya melalui pelayanan dengan berbagai keputusan masyarakat agar tercapai hubungan yang serasi dan harmonis. Penelitian ini bertujuan untuk mengetahui dan menganalisis peranan customer service Terhadap Pelayanan Jasa Kredit Pada PT. Pegadaian Cabang Gunungsitoli. Sampel penelitian ini diambil dengan menggunakan metode random sampling (sampling acak). Penelitian ini menggunakan pendekatan kualitatif yang datanya diolah melalui tiga jalur analisis data kualitatif yaitu reduksi data, penyajian data dan penarikan kesimpulan.

A Critical Discourse Analysis of Hugo Chavez' Rhetoric: A Study of Dominance and Resistance

The present study intends to explore some of the contemporary issues of Language and Power that are critically embedded in the dialectics of dominance and resistance and being effected through discursive practices. With these underpinnings, this study focuses on the tense and strained relationship between America and Venezuela and the consequences of such relationship in the form of resistant discourse emanating from the speeches and interviews of former Venezuelan President Hugo Chavez. Critical Discourse Analysis as a theoretical construct in Van Dijk’s framework will be applied to analyze the resistant discourse of as many as five speeches and two interviews of Chavez in order to view it against the background of the hegemonic discourses of America; is neighbor to Venezuela and economically and politically more powerful. The thesis seeks to explore the implications of the rhetoric of resistance of the former Venezuelan president in order to determine how it forges a counter discourse to the hegemonic discourse. The study also attempts to determine how it not only tries to accuse America of injustice but also seeks to make the world rethink about the socio-political changes that have been brought through resistant rhetoric. From the perspective of CDA, such counter discourses can be of great help towards effecting a viable social change in the present consumerist age of international politics, as such this study is of a valuable contribution to the volume of research already available in this area.