Relationship Between Service Quality and Customer Delight and Customer Loyalty at the Fitness Center Business in East Java

This article aims to analyze the relationship between Service Quality and Customer Delight and Customer Loyalty at the Fitness Center Business in East Java. This research method This research is an explanatory research. The unit of analysis in this study is the individual. The respondents of this research are members of the Fitness Center in East Java. The population in this study were all fitness members in the East Java region who during 2019-2020 years extended their membership at least twice and were in East Java, especially the Kartosusilo Gate area which includes the cities of Gresik, Bangkalan, Mojokerto, Surabaya, Sidoarjo and Lamongan. The number of sufficient samples is 365 respondents. The results show that Service Quality has no significant effect on customer delight. This is because with standard equipment and services, members feel happy. Likewise, the characteristics of the majority of fitness center members are individuals who feel quite happy with the situation and conditions provided by the manager, thereby indicating that the Service Quality at the current Fitness Center business in East Java has not been able to encourage an increase in customer delight. The results of this study also show that Service Quality has a significant effect on Customer Loyality, thus Service Quality at the current Fitness Center business in East Java can encourage the increase in Customer Loyality. Given the large role of service quality on customer loyalty, it is recommended that companies always maintain and improve service quality at the Fitness Center business in East Java.

Histo-Morphometry, Epidemiology and Molecular Pathobiology of Mastitis in Buffaloes and Cows

Various risk factors related to mastitis were evaluated to measure the incidence of mastitis including udder and teat shape, udder depth, udder configuration, tail length, dirty hid legs, teat canal length, milking techniques, breed, age, parity, lactation length, live body weight, teat end to floor distance, housing condition and milk leakage. Different teat shapes were recorded including pointed, round, bow and flat along with ulcerated injuries. Udder shape, teat lesions and higher teat diameter was associated with increase milk somatic cell. Results indicated that lower teat en to floor distance, cylindrical teat end shape, round and various factors teat length, high teat diameter, teat lesions, teat end to floor distance, milk leakage, number of attendants, frequency of culling, farms conditions, and housing conditions were the significant risk factors responsible for of mastitis. Overall, at all the livestock farms studied in the government or private sector revealed a prevalence of mastitis in 15.2% buffaloes and 19.4% At slaughter house 16 biotypes for E. coli, 11 biotypes for Streptococuss and 10 biotypes for Staphylococcus were recovered.. The total milk somatic cell count in both species (buffaloes + cows) and neutrophil population was significantly higher in mastitic than healthy animals. The results on histopathology for both cattle and buffalo revealed atrophy of alveoli celluar infilteration, cellular exudates in alveoli, connective tissue proliferation and disappearance of alveoli in udder tissues. Milk, the values for lactate dehydrogenase, alkaline phosphatase, aspartate aminotranferase and sodium increased in mastitic than health animals. The values of potassium, phosphorous, calcium, magnesium, zinc and iron were decreased in milk samples from mastitic than healthy animals. Lesions on udder, teat shape, udder shape, use of oxytocin, calf suckling and hosing space showed significant difference between mastitic and healthy (cattle + buffaloes). A PCR based method by COA gene along with molecular typing by RFLP gave different sized products.