Analysis of Quarantine Service Quality on Ship Crew Satisfaction during the Covid-19 Pandemic at Belawan Sea Port

This study aims to analyze the quality of quarantine services on ship crew satisfaction during the Covid-19 pandemic at the Belawan Sea port. This study is a quantitative study with a cross sectional method which aims to analyze the quality of quarantine services on satisfaction during the COVID-19 pandemic at the Belawan Sea Port using the ServQual approach which consists of physical evidence, reliability, responsiveness, assurance, and empathy. The results of the study are expected to provide input regarding the quality of quarantine services provided by the Class I Medan KKP to ship crews during the COVID-19 pandemic. Based on the ServQual analysis, the results show that the satisfaction of the crew of the quarantine service at Belawan Port is very satisfying with a suitability level of 107.56% (the average service / reality score is 4.00 and the expectation score is 3.72). It is suggested to improve coordination and more intensive advocacy with shipping agents as intermediaries between officers and skippers as crew so as to reduce the length of service waiting time, in order to increase the number of human resources carrying out document checks on board, involving female medical officers for health checks The crew who came from affected countries/ports to facilitate information retrieval, ordered the boarding officers to bring Personal Protective Equipment when interacting with the crew.

The Relationship of Clothing With Self -Image and Personal Identity of Different Clothing Style Personalities

This study is conducted for the purpose of finding out relationship of clothing with self-image and personal identity among different clothing style personalities. Clothing is a reflection of our personality. There was great clothing variation among different clothing personalities. A sample of 150 non working, and 150 working women from Govt., semi Govt., and private colleges, schools, offices, and hospitals were selected for the study. The respondents were selected on the basis of their availability through convenient sampling technique. In the first phase scrutiny of participants was based upon the clothing checklist based on six different choices regarding their dresses and accessories. In the second phase, the respondents were investigated for finding the relationship of their clothing choices with their self-image and personal identity. Rosenberg self-esteem scale RSES and self constructed questionnaires were used. Classic, Dramatic, and Natural Style Personalities scored higher on both the scales than Romantic, Ingénue, and Gamin Style Personalities. To test the hypothesis, t-test was used that showed significance between Classic Style, Dramatic Style, and Natural Style Personalities (Group-I) and Romantic Style, Ingénue Style and Gamin Style Personalities (Group-II). It was found by this study that our clothing choices are directly related to personality traits and self-image. The changing impact of age and socioeconomic status on clothing among different Clothing Style Personalities was worthy of consideration in the study. This study also examined how clothing choices were influenced by trends. Trends and clothing questionnaire (self devised) was used for this purpose which was further analyzed by t-test. Findings revealed that majority of the respondents of Classic, Dramatic, and Natural Style Personalities who scored low were not trendy they xi selected their clothing according to their own choices and in accordance with their age but respondents of Romantic, Ingenue, and Gamin Style Personalities who scored high on TCQ showed their preference to trendy clothes while selecting their clothes and accessories. This study also explored the impact of real-self and public-self on the selection of clothing among different Clothing Style Personalities. To test the hypothesis, t-test was used that showed significance between Classic Style, Dramatic Style, and Natural Style Personalities (Group-I) and Romantic Style, Ingénue Style and Gamin Style Personalities (Group-II). It was found by this study that selection of clothing and accessories are reflection of one’s inner self that may be real-self or public-self. The study will help people to get information about clothing concept and how clothing choices will be related to personality impressions. This study may provide useful information for future studies. The outcome of this research may provide relevant information about Pakistani fashion consumer segments to the marketers and retailers.