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Impact of Physical Environment on Brand Loyalty in Fine Dining Restaurant Industry: Mediated by Brand Prestige

Thesis Info

Access Option

External Link

Author

Muhammad Salman Khan

Institute

Virtual University of Pakistan

Institute Type

Public

City

Lahore

Province

Punjab

Country

Pakistan

Thesis Completing Year

2019

Thesis Completion Status

Completed

Subject

Software Engineering

Language

English

Link

http://vspace.vu.edu.pk/detail.aspx?id=271

Added

2021-02-17 19:49:13

Modified

2024-03-24 20:25:49

ARI ID

1676721011506

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Prestige seeking buyers are increasing gradually and maximization of brand loyal customers is a main target of every organization for rapid growth. Due to intangibility in nature of services, physical environment becomes a major tool, to communicate consumers about the quality of services, to setting customer expectations, to create positive service experience and to influence employee productivity because services are produced and consumed simultaneously. The research?s main purpose is to create better understanding of physical surroundings through examining the effect of physical environment?s dimension (D?cor &artifacts, spatial layout, ambience) on brand loyalty. Second purpose is the mediating test of brand prestige between dimension of physical environment (D?cor &artifacts, spatial layout, ambience) and brand loyalty. Thirdly, to check brand prestige?s impact on brand loyalty. A quantitative approach is used and data is collected from diners of fine dining restaurant from two metropolitan cities of Pakistan i.e. Lahore and Faisalabad, in order to investigate the direct and indirect impact of dimensions of physical environment on brand loyalty and brand prestige via convenience sampling. Sample size was 271 and Multiple Regression Analysis was used to test the study hypotheses. Preacher & Hayes Process Macro was used to measure the mediation. Findings of the study showed that three dimensions of physical environment i.e. d?cor & artifacts, spatial layout and ambience have positive impact on brand prestige & brand loyalty. Brand prestige has mediating role between all three dimensions of physical environment and has positive impact on brand loyalty. Theoretical and practical implications are provided which is helpful for the marketing managers to make strategies in such a way that can create positive brand loyalty.
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بھانویں سوکھا سریا نہیں

بھانویں سوکھا سریا نئیں
جیوندا ہاں میں مریا نئیں

سجناں مورے کیتے سَن
تاہیوں بیڑا تریا نئیں

میرے حال تے اِنج نہ ہس
ڈگیاں واں میں ہریا نئیں

منیا! بہت سیانا ایں
گھاہ تے میں وی چریا نئیں

ربا! تیرے ہندیاں وی
کیہڑا دکھ میں جریا نئیں

اج مزدوری لبھی سی
ڈھڈ تے فیر وی بھریا نئیں

رب نے اوہنوں کھویا تے
رب توں فیر میں ڈریا نئیں

نکاح اور پاکستانی معاشرے میں شادی بیاہ کے مروجہ رسوم کا تحقیقی وتنقیدی جائزہ

The enlightened and moderated teachings of Islam empowered every one of the human society, specially the woman who used to be much oppressed in all civilizations of the world before emergence of Islam. Islam gave them an elevated status in all over the world in the status of mother, sisters, daughter and wife. It declared null and void the ignorance rules against them and, prohibited their sexual exploitation. Moreover, Islam gave a regular system of nikkah and marriages for women. The holy Prophet peace be upon him declared nikkah and marriage as his Sunnah and kept its procedure very simple. Furthermore,  he described marriage as a gigantic source of achieving chastity, but today in Pakistan the marriages have been made very complex and costly because of the   unIslamic customs and traditions. Those unIslamic customs became the part and parcel of the Pakistani marriages which not only made nikkah and marriage a difficult task but also devastated the economic, social and the religious life of Muslims. The Pakistani marriages are conducted with such customs of Mehndi, big congregations: Bharat, beating drums and singing songs. The article briefly discusses status of mirages in the pre Islamic era, Islamic concept and importance of nikkah and the new customs practiced in Pakistani marriages and their economic, social and religious impacts by best use of old and new resources.  

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The purpose of this study is to explore the relationship among leadership style organizational culture and climate for innovation in healthcare organizations.Descriptive statistics indicate that the instrumental leadership (similar to bureaucratic leadership) is the prevailing leadership style, whereas, hierarchy culture is the dominant culture in the healthcare organizations in Multan. And, both the prevailing leadership style and dominant culture in healthcare organizations in Multan are conducive for creating a climate for innovation and creativity in these organizations.