راز کیسے ہیں کہ جو دل پہ عیاں ہوتے ہیں
نعت لکھتا ہوں تو پھر اشک رواں ہوتے ہیں
گنگ لفظوں کی قطاریں سی لگی رہتی ہیں
جذبے آنکھوں کی وساطت سے بیاں ہوتے ہیں
کعبۂ جاں میں تواتر سے صدا گونجتی ہے
یوں بلالِ حبشیؓ محوِ اذاں ہوتے ہیں
کارِ دُنیا میں اُلجھنے سے یہ احساس ہوا
ذکِر طیبہ کے بنا لمحے گراں ہوتے ہیں
باریابی کا شرف ملتا ہے درویشوں کو
اُنؐ کی چوکھٹ پہ کھڑے کتنے شہاں ہوتے ہیں
اپنی جانوں سے ہے ناموسِ رسالتؐ بڑھ کر
اُنؐ پہ قربان سبھی خرد و کلاں ہوتے ہیں
ہم گنہگار سہی آپؐ کی اُمت میں ہیں
بات ایسی ہے کہ ایسے بھی کہاں ہوتے ہیں
Patient satisfaction must be achieved in order to survive in the competitive hospital industry which tends to continue to grow beyond existing needs. This study aims to determine whether there is an effect of Service Experience and Perceived Value on patient satisfaction in the Inpatient Installation of the Regional Special Hospital of South Sulawesi Province (RSKD IA Pertiwi and RSKD IA Siti Fatimah). This type of research is a quantitative study using an observational study with a cross-sectional study design. The sample in this study were patients in the inpatient installation of the IA Pertiwi Regional Special Hospital (RSKD) and RSKD IA Siti Fatimah, totaling 130 respondents. The results showed that service experience based on functional clues variables, mechanic clues variables, humanistic clues variables, and perceived value affected patient satisfaction. It is recommended to every officer, both management and all employees, to maintain the dimensions of a good service experience, try to meet expectations, wants, and needs according to hospital standards, especially in the functional clues and humanistic clues dimensions by increasing the sensitivity of nurses in handling/care that can help complaints patients, there needs to be an increase in strategies in building customer value so that patients feel the pride felt by patients when they are treated in the hospital.
This study was conducted in 13 districts of Khyber Pukhtunkhwa province where marble processing have been takes place. The main goal of this study was to seek possibilities for the introduction of Cleaner Production (CP) techniques in the marble industry and to handle the wastes in environment friendly manner. For this purpose Life Cycle Assessment (LCA) technique was used. A comprehensive audit of marble processing units (MPUs) was carried out. This includes analysis of the raw materials inputs and outputs in terms of final products and byproducts. Besides, on-site treatment facility of the wastewater and its recycling in the process was studied along with the slurry recovery. This was done with the idea to reuse the water inside the units with the recovery of marble slurry powder. Analysis of waste marble slurry was done to identify its composition for ensuring its utilization in the subsequent secondary products. The analyses include chemical composition, moisture content, specific gravity, fineness and water absorption. It was estimated that a MPU needed 25-50 tonnes/day of raw marble stone. Water for cooling was required @ 15.6 to 31.8m3/day, with the electricity requirement of 385.4 to 919.2 kWh/day. Production outputs were ranged from 18 to 40 tonnes/day and 14.72-30.74 m3/day in terms of marble tiles and wastewater discharge respectively. Marble slurry waste was tested for the preparation of valuable products such as cement, dish washing powder, high strength Glass Fiber Reinforce Mortar (GFRM) and lime. After recycling of marble slurry waste in the preparation of recycled products, the necessary experimental testing of these products was also performed to check the quality according to American Society for Testing and Materials (ASTM) or international standards. Compressive and flexural strength of concrete and GFRM specimens after 28 days curing showed strength closest to control specimens and qualify the standard requirements for construction purposes. Dish washing powder prepared from 50% calcium carbonate marble slurry, 20% soda carbonate, 20% sulphonic acid and 10% soap stone shows excellent consumer‘s response in comparison of dish washing powder available in the market. Percent mean composition of lime prepared from marble slurry shows more purity index than the commercial grade. Life Cycle Impact Assessment results revealed that the wastewater of MPUs has got significant impacts on the physico-chemical characteristics of surface waters and soil. The waste produced from the marble processing can be converted into valuable products. It is therefore recommended that LCA along with Cleaner Production (CP) be made as an integral parts of Environmental Impact Assessment (EIA) process in Pakistan.