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Impact of service quality on customer satisfaction in airline industry:a case analysis on effects of service quality on customer satisfaction in PIA

Thesis Info

Author

Masooma Malik

Supervisor

Madiha Iqbal

Department

Department of Business Administration

Program

MA

Institute

International Islamic University

Institute Type

Public

City

Islamabad

Province

Islamabad

Country

Pakistan

Thesis Completing Year

2017

Thesis Completion Status

Completed

Page

42

Subject

Business Administration

Language

English

Other

MA/MSC 658.812 MAI

Added

2021-02-17 19:49:13

Modified

2023-01-06 19:20:37

ARI ID

1676721877172

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عمل سے زندگی بنتی ہے جنت بھی جہنم بھی

عمل سے زندگی بنتی ہے جنت بھی جہنم بھی
نحمدہ ونصلی علی رسولہ الکریم امّا بعد فاعوذ بااللہ من الشیطن الرجیم
بسم اللہ الرحمن الرحیم
والعصر ان الانسان لفی خسر . الا الذین امنو وعملو الصلحت ط
صدر ِذی وقار اور میرے ہم مکتب ساتھیو!
آج مجھے جس موضوع پر لب کشائی کا موقع ملا ہے وہ ہے ڈاکٹر علا مہ محمد اقبال رحمۃ اللہ علیہ کے شعر کا مصرع:’’عمل سے زندگی بنتی ہے جنت بھی جہنم بھی‘‘
جنابِ صدر!
اگرچہ پڑھنے میں قاری کو ایک مصرع نظر آتا ہے۔ لیکن اپنے اندر مفا ہیم اور مطالب کا ایک جہان آباد کے ہوئے ہے۔ علامہ اقبال رحمۃ اللہ علیہ قوم کو خواب غفلت سے بیدار کرتے ہوئے فرماتے ہیں کہ عمل کے بغیر تصور زیست ممکن ہی نہیں، زندگی حرکت وعمل کا دوسرا نام ہے۔ اوربے عملی یا جمود کا دوسرا نام موت ہے، عمل سے ہی زندگی کا بگاڑ ہے، اورعمل سے ہی زندگی کا نکھار ہے۔ جام زندگی کے دوام کا راز گردش پیہم میں پوشیدہ ہے۔ بے عملی نہ صرف انسان کو کاہل ، سست اور کمزور بناتی ہے بلکہ بے یقین اور بزدل بھی بناتی ہے، اس کے برعکس عمل انسان کومستعد ،معتمد اور معزز بناتا ہے۔ اقبال کے الفاظ ہیں :
چلنے والے نکل گئے ہیں
جو ٹھہرے ذرا کچل گئے ہیں
کلام پاک میں یہ بات قسم اُٹھا کر بتائی جارہی ہے کہ انسان نقصان میں ہے لیکن جو لوگ ایمان لائے اور نیک کام کرتے ہیں وہ نقصان میں نہیں ۔معلوم ہوا کہ انسان کا انسانیت کی معراج پر فائز ہونابغیر عمل کے ممکن نہیں۔ بقول شاعر:۔
خود عمل تیرا ہے صورت گر تری تقدیر کا
شکوہ کرنا ہو تو اپنا کر مقدر کا نہ کر
جو انسان صاحب عمل ہوتا ہے وہ اپنے کسی کام...

Psychosocial Nurturing of Children in Islam

Psychosocial nurturing of children is linked with Parenting and personality development theories and child development theories too report evidences of influences of parenting on children nurturing. The purpose of this paper is to explore existing parenting styles in current literature and how these parenting styles influence upon and form the personality of the children in their early years. The paper aims to examine parenting with reference to authoritarian parenting, authoritative parenting, permissive parenting and uninvolved parenting. It discussed the expectations and responsiveness of the parents which determine their behavior and style. Through parenting, psychosocial nurturing of the children is determined and it was explained in existing literature and analyzed in Islamic teachings. The study followed a critical interpretivist method which examined the literature and conducted content analysis. The study examines the parenting concept and parenting style in Islamic teachings. Islam lays special emphasis on communication and attitude of the parents towards their children particularly in early childhood. Parenting style in Islamic teaching displays a loving and guiding mode. It is less demanding and more responsive in early years. Parenting in Islamic teaching encourages developing tolerance, harmony and peace. It shows flexibility to accept children’s dispositions and tries to discipline their inner faculties. Islamic teachings expect from parents to be responsive with love and passion. It gives children freedom to talk, walk, think and act in a carefree environment where they can become socially and emotionally strong. Parenting in Islam accepts children’s interests and attitudes with positive responses and respects their rights with warmth and love. It particularly develops moral awareness so that children can distinguish between right and wrong and also understand that they need to abide by rules and regulations. Lastly literature also reports that parenting in Islam does not allow any sort of harassment, coercion, frightening and unjust environment for the little angels.

Iris Localization Using Grayscale Texture Analysis and Recognition Using Bit Planes

Identification and verification of human beings is very important because of today’s security condition throughout the world. From the beginning of 19th century, iris is being used for recognition of humans. Recent efforts in computer vision have made it possible to develop automated systems that can recognize individuals efficiently and with high accuracy. The main functional components of existing iris-recognition systems consist of image acquisition, iris localization, feature extraction and matching. While designing the system, one must understand physical nature of the iris, image processing and their analysis to make an accurate system. The most difficult and time consuming part of iris recognition is iris localization. In this thesis, performance of iris localization and normalization processes in iris recognition systems has been enhanced through development of effective and efficient strategies. Bit plane and wavelet based features has been analyzed for recognition. Iris localization is the most important step in iris recognition systems. Iris is localized by first finding the boundary between pupil and iris using different methods for different databases. This is because the iris image acquiring devices and environment is different. Non-circular boundary of pupil is obtained by dividing the circular pupil into specific points and then these points are forced to shift at exact boundary position of pupil which are linearly joined. The boundary between iris and sclera is obtained by finding points of maximum gradient in radially outwards different directions. Redundant points are discarded by finding certain distance from the center of the pupil to the concerned relevant point. This is because the distance between center of pupil and center of iris is very small. The domain for different directions is left and right sectors of iris when pupil center is at the origin of the axes. Eyelids are detected by fitting parabolas using points satisfying specific criterions. Experimental results show that the efficiency of the proposed method is very high as compared to other existing methods. Improved localization results are reported using proposed methods. The experiments are carried out for four different iris image datasets. Correct localization rate of 100% (pupil circular boundary), 99.8% (non-circular pupil), 99.77% (iris outer -ii-boundary), 98.91% (upper eyelid detection) and 96.6% (lower eyelid detection) has been achieved for different datasets. To compensate the change in size of the iris due to pupil constriction / dilation and camera to eye distance, different normalization schemes have been designed and implemented based on difference reference points. Mainly two different features extraction methodologies have been proposed. One is related to the bit planes of normalized image and other utilizes the properties of wavelet transform. Recognition results based on bit plane features of the iris have also been obtained and correct recognition rate of up to 99.64% has been achieved using CASIA version 3.0. Results on other databases have also provided encouraging performance with accuracy of 94.11%, 97.55% and 99.6% on MMU, CASIA version 1.0 and BATH iris databases respectively. Different wavelets have been applied to get best iris recognition results. Different levels of wavelet transforms (Haar, Daubechies, Symlet, Coiflet, Biorthogonal and Mexican hat) along with different number of coefficients have been used. Coiflet wavelet resulted in high accuracies of 99.83%, 96.59%, 98.44% and 100% on CASIA version 1.0, CASIA version 3.0, MMU and BATH iris databases respectively.