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Effect of social & technical skills of services employees on the customers satisfaction in telecommunication industry

Thesis Info

Author

Ghulam Mustafa

Supervisor

Aamir Ghafoor

Department

Department of Management Sciences

Program

BBA

Institute

International Islamic University

Institute Type

Public

City

Islamabad

Province

Islamabad

Country

Pakistan

Thesis Completion Status

Completed

Page

83

Subject

Management Sciences

Language

English

Other

BS 658.812 GHE

Added

2021-02-17 19:49:13

Modified

2023-01-06 19:20:37

ARI ID

1676722444106

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بہت ہی میٹھی ہیں پیارے رسولؐ کی باتیں

بہت ہی میٹھی ہیں پیارے رسولؐ کی باتیں
سو آؤ کرتے ہیں اپنے رسولؐ کی باتیں

خدا کرے کہ یونہی عمر اپنی کٹ جائے
کبھی خدا کی تو گاہے رسولؐ کی باتیں

ہر ایک شے پہ مقدم نبیؐ کا فرمایا
ہر ایک بات سے آگے رسولؐ کی باتیں

سو سیدھی سچی ضمانت ہیں کامیابی کی
ہمارے حق میں ہمارے رسولؐ کی باتیں

زمانہ اُس کو خس و خاک میں بدلتا ہے
ہوا میں جو بھی اُڑائے رسولؐ کی باتیں

جو دین سیکھنا چاہے خلوصِ نیت سے
وُہ عائشہؓ سے تو پوچھے رسولؐ کی باتیں

زمانہ یوں ہی تو روشن خیال ہوتا ہے
کہ لو دکھاتی ہیں سچے رسولؐ کی باتیں

خدا بھی اُس کو یقیناََ بُھلائے گا عابدؔ
وُہ شخص جو کہ بھلائے رسولؐ کی باتیں

خلافت اور جمہوریت نتائج و عواقب عصر حاضر کے تناظر میں

Islām is a complete code of life. Man is the vicegerent and representative of Allāh. The role of vicegerent and caliphate can only be fulfilled in a complete manner, when the system of the Islamic Caliphate is established. It is the duty of Muslims to endeavor for establishing such a system in the world. The caliphate is the political title of Islām. It is, actually, the sovereignty of Almighty God on the earth. God creates its sovereignty by selecting the pious people from the humankind. With the help of Caliphate, unity, strength and equality can be established in the Muslim world. Democracy is the system of government, which is based on the wishes of the majority of the people of a state. However, the real democracy is the one in which wishes of people are directly or indirectly catered. An ideal democracy is the one in which all affairs of the country are run with the consultation of all the people. If the affairs of any state are run by the majority of the people, then that state will move towards its destruction. Allāh says, “O Muhammad.. ! If you obey most of the dwellers of the earth they will lead you astray from Allah’s way. ” The affairs of the Islamic state must not run by the wishes of the majority nor the minority of the people, but, on the values of truth and justice. The author of this paper presents a critical and comparative study of the Islamic Caliphate and democracy, and concludes that it is the Caliphate and not democracy, which is the true Islamic system of government.

Reactive Plasma Diagnostics by Trace-Gas Optical Emission Spectroscopy

Trace rare gas optical emission spectroscopy (TRG-OES) is carried out to investigate the excitation temperature, relative densities of active species (N, N2+) and nitrogen dissociation in inductively coupled helium admixed nitrogen plasma for different rf power (50, 100, 150 W), pressure (0.2 – 0.5 mbar) and helium percentage (10-90 %) using Ar as an actinometer (4 %). The excitation temperature is obtained from Boltzmann plot method using emission intensity of several argon lines. The dissociation of nitrogen has been investigated by both the actinometry method and the ratio of the atomic nitrogen line emission intensity at (746.83 nm) to the vibrational band (0-0) of the N2 second positive system at 337.1 nm. The excitation temperature increases with the increase in power and helium percentage and decreases with increase in fill pressure. The nitrogen dissociation as well as the relative densities of [ ] and [ ] increases with the increase in helium percentage. Optical emission spectroscopy and Langmuir probe are used to diagnose the low pressure inductively coupled Ar-N2 plasmas for different discharge parameters such as rf power (10-100W), filling pressure (0.02-0.4 mbar) and argon content (5-95%) in nitrogen discharge. Both diagnostic tools are used to obtain the plasma parameters including the excitation temperature, the density of active species in ground electronic state, dissociation fraction, electron temperature, electron number density and electron energy probability functions (EEPFs) in Ar-N2 plasmas. It is noticed that the actinometry is an efficient and reliable technique to calculate the densities of nitrogen species. It is also observed that the active species generation, dissociation fraction and electron temperature significantly depend on discharge parameters and may be used to optimize the plasma reactor. Mixture of single walled carbon nanotubes (SWCNTs) and multi walled carbon nanotubes (MWCNTs) are treated for different treatment time (0-120min) at optimum discharge conditions. Changes induced in the elemental composition, surface morphology, crystallographic structure, and structural disorder in the plasma irradiated CNTs are analyzed by EDX, FTIR, SEM, XRD and Raman spectroscopy, respectively. Ar-N2 mixture plasma treatment of CNTs leads to significantly increase the electrical conductivity, modify the microstructure and induce structural disorder and a transition of crystalline phase from well crystalline to an amorphous structure.