Antecedents of “Quality of Work” in Islamic Perspective Through Mediating Effect of Perceived Job Performance

In most of service organizations particularly in Pakistan financial sector, employees have reduced their job performance and shortened quality of work due to many factors influencing them at workplace. This research study aims to explore such antecedents in view of Islam that can improve the quality of work in banking sector wherein mediating effect of perceived job performance has been tested. Model variables of this study have also been described in the Islamic perspective. Islam is complete religion in all respect and provides foundation for quality of work. Accuracy & beatification in work, discipline, sequence of tasks, impartiality, and Islamic job satisfaction, knowing ourselves and its link with knowing to our God are parts of quality of work and employees’ performance in the Islamic point of view.  The target population of this study covers 20,514 employees of banking sector working in capital cities of Pakistan. Data were collected via cross sectional approach from 380 desk and frontline officials of Public and private banks. Confirmatory factor analysis and structural equation modeling techniques were used for data analysis. Findings of this research are demonstrated that job satisfaction and emotional intelligence are found the valuable antecedents of job performance and quality of work where employee’s job performance has been proved as a partial mediator between antecedents and quality of work. The two antecedents i.e. Job satisfaction, emotional intelligence of perceived job performance and quality of work have been supposed in this study to take as interpreters for the improvement of employees’ contentment and abilities in the working environment of banking sector. These are positively persuaded to job performance and quality of work. A practical exposure is offered by this research that organizational education about importance to employee’s satisfaction and emotional intelligence would be vital for achieving optimum results in this industry.

Servant Leadership and Job Satisfaction: the Mediating Role of Teachers Empowerment in Higher Secondary Schools of Selected Districts of Azad Jammu and Kashmir

The present study aims to analyze the determinants of teachers’ job satisfaction in the higher secondary schools of selected divisions of Azad Jammu & Kashmir. Primarily, the aim of this study is to investigate the mediating role of teachers’ empowerment (TE) in the relationship between different dimensions of servant leadership (i.e. empowerment, standing back, accountability, forgiveness, courage, authenticity, humility and stewardship) and teachers’ job satisfaction (TJS). The hypotheses of the study were examined by the PROCESS procedure and bootstrap technique. Majority of the hypothesized relationships of the study were supported by the results. Results of this study indicate that all the dimensions of servant leadership are significantly and positively related to teachers’ job satisfaction (TJS). Additionally, different dimensions of servant leadership (except forgiveness) are significantly and positively related to teachers’ empowerment (TE). Furthermore, the mediation results reveal that seven out of the eight hypotheses are significant. Thus, significant positive effects of different dimensions of servant leadership (except forgiveness) reveal that servant leadership is important in raising the level of job satisfaction of teachers. Therefore, educational administrators should be motivated to practice servant leadership in their daily routine activities to raise the level of job satisfaction of teachers. It ultimately results in increasing the overall effectiveness of the teachers in the educational institution. Limitations and implications of the study are discussed.