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Home > An Integrative Conceptual Approach to the Impact of Job Stressors on Organizationl Performance Through Employee Job Outcomes

An Integrative Conceptual Approach to the Impact of Job Stressors on Organizationl Performance Through Employee Job Outcomes

Thesis Info

Access Option

External Link

Author

Muhammad Mudassar Abbasi

Program

PhD

Institute

COMSATS University Islamabad

City

Islamabad

Province

Islamabad.

Country

Pakistan

Thesis Completing Year

2018

Thesis Completion Status

Completed

Subject

Management Sciences

Language

English

Link

http://prr.hec.gov.pk/jspui/bitstream/123456789/11370/1/Muhammad_Mudassar_Abbasi_HRM_2018_CIIT_18.07.2019.pdf

Added

2021-02-17 19:49:13

Modified

2024-03-24 20:25:49

ARI ID

1676724493277

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The service sector has always been playing an important role in the development of modern economies. Regarding services industry, the banking sector is playing its extraordinary part for boosting up growth of Pakistan. The employees in the service organizations and particularly those who have direct contact with customers, usually serve as representatives of both organization and their products or services. Further, all subordinates working in any organization wish to have flexible and tensionless working environment as job stressors adversely affect employee job outcomes. Hence, for better organizational performance, employees must be satisfied with their jobs and also free from work overload prevailing in their working environment. The main purpose of the research was to determine the impact of job stressors on organizational performance through employee job outcomes in the banking sector of Pakistan. The job stressors include role ambiguity and work overload, while, employee job outcomes include job stress, emotional exhaustion and turnover intention and finally organizational performance is comprised of service quality, customer satisfaction, job satisfaction and organizational commitment. The study has examined the mediating role of employee job outcomes in transferring the impact of job stressors to organizational performance. The research has also assessed moderating role of employee empowerment in differentiating the impact of employee job outcomes on organizational performance. The study was based on primary data collected in the form of filled-in questionnaires from middle and lower management staff and concerned customers of the selected commercial banks. Based on a random sample selected (703 employees) from target population of 198 branches of eleven commercial banks operating in all four provincial capitals (Karachi, Peshawar, Quetta and Lahore) of Pakistan, the study received 519 usable questionnaires,i-e., a response rate of 73.82%. The Structural Equation Modeling (SEM) technique was employed for testing research hypotheses for their validity. The research has yielded the most interesting and surprising results, thereby contributing new insights to the literature.The findings of the study show work overload as compared to role ambiguity, exerts truly detrimental effects upon employee job outcomes and organizational performance. The research has also found mix sort of results for work overload and also for employee job outcomes (job stress and emotional exhaustion) with organizational performance, but, did not obtain statistically significant relationship of turnover intention with even a single measure of organizational performance. Further, the research has found job stress, emotional exhaustion and turnover intention as potential mediators in association between job stressors and organizational performance, and also observed employee empowerment as potential moderator between employee job outcomes and organizational performance. Finally, the study provides support for few of the hypotheses yet there are some theoretical possibilities, which remained unconfirmed
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منقبت در شانِ مخدوم علی ہجویری داتا گنج بخشؒ

منقبت درِ شانِ مخدوم علی ہجویری داتا گنج بخشؒ

عالم عرفان کے ماتھے کا جھومر آپ ہیں
اس جہاں میں بحر وحدت کے شناور آپ ہیں

ناز جن پہ ہر زماں کرتی ہے بندہ پروری
خواجۂ ہجویر ایسے بندہ پرور آپ ہیں

مخزنِ اسرارِ حق ہیں اور سّرِ عارفاں
اولیا و اصفیا کے گویا رہبر آپ ہیں

بادشاہی ہر دو عالم میں برابر جن کی ہے
ایسے دارا آپ ہیں ، ایسے سکندر آپ ہیں

جن کے لطف و فیض کا تائبؔ نہیں حد و حساب
ایسے بحر بے کراں ایسے سمندر آپ ہیں

قرائن الترجیح العامة بين الروايات المختلفة المعلة مع الأمثلة التطبيقية من كتاب العلل الواردة في الأحاديث النبوية

In the field of Defective Narrations or Ahādith Mu'allah, collection and study of chains and tracks have great importance. It is this process in which the difference in the texts and chains of narrations comes to the surface and their defects become evident. This difference in text and chains has different types, like: Waṣl wa Irsāl: the presence or the absence of a narrator in the chain of a narration. Raf' wa Waqf: attribution of a narration to the Prophet (PBUH) or to his companion. Addition or Deletion in the text or in the chain of a narration Sometimes, a narration has more than one types of differences. To determine the preference among the differences of the said types, scholars of Hadith (muḥaddithīn) have to use Presumptions of Preference or Qarā'in al-Tarjīḥ. Some of these presumptions are common among the hadith scholars known as Common Presumptions or Qarā'in Aghlabiyah. The present research discusses these presumptions with examples in light of the book al-'Ilal al-Wāridah fi al- Ahādith al-Nabawiyah authored by Imām al-Dārqutnī.

Employee Workplace Behavior and Organizational Productivity: A Moderating Role of Performance Based Pay

Employee behavior is the most pivotal point of many research studies because it is closely connected with the issue of organization performance. The purpose of this study was to testify the variable that affects employee behavior, which in turn culminates into organizational productivity; special emphasis was placed on the investigation of the role of performance based pay as a moderating variable in enhancing the performance of individual and organizational productivity. The study focus was to determine the change in the organizational productivity (if any) when the performance based pay has been introduced in these selected organizations. Based on the nature of research, this study fits in descriptive and correlative research design, followed survey strategy and deductive approach, where the study intends to examine the relationship of variables and its effect. The study used quantitative data, which was collected through questionnaires using five likert scales, which was measured in terms of numerics and statistics. Total employees working in these organizations are 1821, including 355 management and 1466 other employees, 962 close ended questionnaires were distributed in selected firms for response and 855 responded. Regression Analysis was performed to check the effect of “X” on “Y”, “M” on “Y” and XM on Y for moderation. In Life Insurance Firms and private sector banks, the study find significant effect of employee behavior on organizational productivity, significant effect of performance based pay on the organizational productivity and moderation of performance based pay between employee behavior and organizational productivity. Further the research found a significant effect of employee behavior on organizational productivity, significant effect of performance based pay on the organizational productivity and no moderation of performance based pay between employees’ behavior and organizational productivity in case of Public Sector Banks. The study was conducted in the Peshawar market only, the findings of the study should not be generalized on other firms in the other parts of the country. This study will help the bankers and insurance firms to best understand the phenomena and enhance productivity, while introducing performance based pay in their organizations. The study discussed the future implications on the gap identified for researchers to conduct study in future. The study contributes to the field of knowledge, by addressing the issue of performance based pay and its effects on employee workplace behavior and organizational productivity. Second this study also contributes by evaluating the effect of PBP as moderating variable on EWB and OP.