Search or add a thesis

Advanced Search (Beta)
Home > An Integrative Model of Personality, Conflict Management Styles and Emotional Labour

An Integrative Model of Personality, Conflict Management Styles and Emotional Labour

Thesis Info

Access Option

External Link

Author

Qadir, Alia

Program

PhD

Institute

COMSATS University Islamabad

City

Islamabad

Province

Islamabad.

Country

Pakistan

Thesis Completing Year

2016

Thesis Completion Status

Completed

Subject

Financial economics

Language

English

Link

http://prr.hec.gov.pk/jspui/bitstream/123456789/8036/1/Alia_Qadir_Manage_Sciences_HSR_2017_COMSATS_28.08.2017.pdf

Added

2021-02-17 19:49:13

Modified

2024-03-24 20:25:49

ARI ID

1676724493573

Asian Research Index Whatsapp Chanel
Asian Research Index Whatsapp Chanel

Join our Whatsapp Channel to get regular updates.

Similar


An Integrative Model of Personality, Conflict Management Styles and Emotional Labour With the rise and progress of service industry, emotional labour has become an inevitable part of organizational life, which has proven detrimental effects for the employee as well as organizational wellbeing. So, the managers try to seek ways to remove or at least decrease emotional labour. This research was an effort to find out ways to overcome this problem. The purpose of this study was to empirically test, the mediating role of relationship conflict and conflict management styles in the relationship between personality and emotional labour. Stratified random sampling technique was applied and gender (male/female) was taken as strata. An analytical and non-experimental research design was used with a randomly selected sample of 450 managers in the banking sector. Structural equation modeling technique was used to analyze the hypothesized model. Good fit of data to the hypothesized model was attained in the final analysis (CMIN/DF = 1.479; GFI = 0.998; AGFI = 0.984; CFI = 0.999; RMSEA = 0.033; NFI = 0.997; TLI = 0.995 and RMR=0.015). The results revealed that conflict management styles fully mediated the relationship between personality and emotional labour and certain conflict management styles had diminishing while others have exacerbating effect upon emotional labour. The results also emphasized the importance of employee’s personality in suggesting his/her emotional labour behaviour. Besides this the findings indicated that personality is a great cause of relationship conflict and at the same time it is a great predictor of the choice of emotional labour strategies, as well as of the choice of conflict management styles. The findings of this study gave an insight to the managers in service organizations to understand that, they should take into consideration, personality traits of a potential candidate while hiring new employees, and emotional labour and personality characteristics of individuals while setting job assignments. It further showed the significance of individual differences such as gender in understanding the differential impact of emotional labour on employees working in service roles. xi Keywords: Conflict management styles, emotional labour, relationship conflict, personality traits, gender, structural equation modeling.
Loading...
Loading...

Similar Books

Loading...

Similar Chapters

Loading...

Similar News

Loading...

Similar Articles

Loading...

Similar Article Headings

Loading...

ڈاکٹر سلامت اﷲ

ڈاکٹر سلامت اﷲ
مشہور ممتاز ماہر تعلیم ڈاکٹر سلامت اﷲ کا انتقال ۹۰ برس کی عمر میں ۲۳؍ جنوری ۲۰۰۲؁ء کو دہلی میں ہوا اور جامعہ ملیہ اسلامیہ کے قبرستان میں تدفین ہوئی، جامعہ سے عمر بھر ان کا گہرا تعلق رہا، وہ اس کے شعبہ تعلیم (استادوں کے مدرسہ) کے معماروں اور قومی سطح کے ماہرین تعلیم میں تھے۔ رسالہ جامعہ کے شعبہ ادارت سے منسلک تھے اور اس میں ان کے مضامین بھی چھپتے تھے، انہوں نے اردو اور انگریزی میں متعدد کتابیں لکھیں جن میں تعلیم اور اس کا سماجی پس منظر، تعلیم، فلسفہ تعلیم اور سماج، بنیادی استاد کے لئے، ہم کیسے پڑھائیں: Education of Muslims in thought or Basic اور Secular India can Education do it Education وغیرہ قابل ذکر ہیں، وہ عمر بھر علمی و تعلیمی خدمت میں مصروف رہے، ان کی وفات علمی و تعلیمی دنیا کا بڑا حادثہ ہے، اﷲ تعالیٰ ان کی مغفرت فرمائے، آمین!! (ضیاء الدین اصلاحی، اپریل ۲۰۰۲ء)

شرعی امور میں آسانی اور سہولت کا تصور، قرآنی احکام کی روشنی میں

Islam is considered to be the religion of nature due to its originality and suitability to human nature for all times or centuries. It continues to be successful in the developed world, and elsewhere, because its call is in accordance with the fitrah or natural inclinations of mankind. Allah, subhanahu wata'aala, is the creator of mankind and therefore knows his nature more intricately than mankind himself. Allah has therefore chosen for us a religion best suited to the nature of mankind, a religion that goes neither to the extremes of hardship nor of laxity, but instead provides a middle path; in other words, a religion of ease. Islam does not lay on people tasks that they cannot do or they will have difficulty in doing. Whenever, there is any difficulty performing any religious obligation faced by Muslims, they have provided an element of ease and comfort. In this regard, the focus of this paper is to throw light on the notion of ease and leniency of Islam.  

Role of Muscarinic Receptors in Memory Retrieval

Learning and memory is essential for successful survival of humans and animals. Memory retrieval is the phenomenon of utilizing memories and information acquired in the past to make decision and performance in present. It is crucial for survival and day to day activities of humans and animals. Inability to retrieve memories is known as retrograde amnesia. Cholinergic receptors are important for regulation of learning and memory processes. Impaired cholinergic transmission is a leading cause of cognitive deficit and amnesia. Cholinergic receptors, i.e. muscarinic and nicotinic receptors, have established role in memory acquisition and consolidation but their involvement in memory retrieval is not much investigated. This study was conducted to explore the role of muscarinic cholinergic receptors in memory retrieval and the effect of gender. Gender dependent role of muscarinic receptors in memory retrieval was assessed in young Balb/c mice under normal conditions, sub-chronic stress, post traumatic brain injury and sub-chronic D2 dopamine receptor antagonism. Mice were trained for spatial and fear memories, using Morris water maze test and contextual fear conditioning, respectively. After training they were subjected to cholinergic drug treatment i.e, 1mg/kg scopolamine (muscarinic receptor antagonist) and 1mg/kg donepezil (acetylcholine esterase inhibitor), under normal conditions, following sub-chronic restrain stress, traumatic brain injury and dopamine D2 receptor antagonism by risperidone (2.5 mg/kg). Memory retrieval was accessed using probe trial and context retention. Further, the involvement of hippocampal and entorhinal cortex muscarinic receptors in memory retrieval was also explored. Under normal conditions acute (30 minutes before test) and sub-chronic (for five days) muscarinic blockade impaired spatial memory retrieval in male (P < 0.05) but not in female mice (P > 0.05). Acute and sub-chronic scopolamine treatment impaired retrieval of contextual fear memory in male and female mice (P < 0.05), except sub-chronic treated female mice (P > 0.05). There was no effect of acute and sub-chronic cholinergic receptor antagonism on object memory retrieval in male and female mice. Sub-chronic stress impaired spatial memory retrieval in both male and female mice (P < 0.05) but the impaired spatial recall was not effected by muscarinic activity. However, muscarinic receptor activation by donepezil reversed stress induced fear memory retrieval in mice irrespective of gender (P < 0.005). Sub-chronic muscarinic modulation affected trauma induced neurological damage in gender dependent manner but their effect was not significant in reversing trauma induced fear and spatial memory retrieval deficit in both genders. Gender and task dependent effect of muscarinic receptors were observed in memory retrieval under sub-chronic dopamine antagonism. In male mice muscarinic modulation impaired spatial memory retrieval under dopaminergic antagonism (P < 0.05). Muscarinic antagonism impaired fear retrieval in males but significantly enhanced fear recall in females (P < 0.005) under sub-chronic antagonism. Hippocampal and medial entorhinal cortex muscarinic receptors were found to mediate spatial and fear memory retrieval but not the object memory retrieval. It is concluded that muscarinic receptors are important for memory retrieval. Under physiological conditions muscarinic activity displays gender dependent involvement in memory retrieval. Muscarinic activation enhanced emotional memory recall in both genders under stress condition. Sub-chronic muscarinic modulation gender dependently reversed trauma induced impaired spatial memory recall. Furthermore, muscarinic receptors in hippocampus and entorhinal are required for emotional and spatial memory retrieval. These findings suggest that role of muscarinic receptor activity in retrieving different types of memories depends on gender of subjects and the conditions during which memories are retrieved. Findings of this study emphasize on the importance of considering gender as crucial variable in exploring underlying mechanisms and potential therapeutic options for dementia and neurological disorders.