Search or add a thesis

Advanced Search (Beta)
Home > Emotional Labor, Employees Affective States and Job Satisfaction: Role of Supervisory Support

Emotional Labor, Employees Affective States and Job Satisfaction: Role of Supervisory Support

Thesis Info

Access Option

External Link

Author

Noreen Akhter

Program

PhD

Institute

Quaid-I-Azam University

City

Islamabad

Province

Islamabad.

Country

Pakistan

Thesis Completing Year

2019

Thesis Completion Status

Completed

Subject

Psychology

Language

English

Link

http://prr.hec.gov.pk/jspui/bitstream/123456789/10749/1/Noreen_Akhter_Centre_of_Excellence_2019_QAU_07.08.2019.pdf

Added

2021-02-17 19:49:13

Modified

2024-03-24 20:25:49

ARI ID

1676724678334

Similar


The present research was carried out to study the emotional labor strategies and its association with job satisfaction and employees’ affective states among customer services employees.The primary objective of the study was to find out the relationship between three strategies of emotional labor i.e., surface acting, deep acting, and genuine expression of emotions with job satisfaction and affective states of employees. It was also aimed at addressing the dimensionality of emotional labor construct through establishing its validity in local settings. It further investigated the mechanism by exploring role of affective states as a mediator between the relationship of emotional labor and job satisfaction as well as the moderating effects of supervisory support on these mediated relationships. The present research was completed in two independent studies i.e., study-I and study–II. The study-1 was related to the adaptation and validation of instruments. Forward translation method was used to translate the scales into Urdu language and committee approach was conducted to select the best translation. These scales were then administered to 145 customer services employees from banking sector with the aim of establishing their psychometric properties. Only those employees were selected who had at least 14 years of education and six month of job experience on current job. The results of the empirical evaluation establish the initial validity of these scales through exploratory factor analysis (EFA) and with item-to-total correlations. Psychometric properties of these translated scales indicated that these scales are internally consistent and valid instruments to administer on a sample of Pakistani customer services employees. Study–II (Main study) was conducted on the sample of 493 bank employees with a minimum of 14 years of education and at least six month of job experience on the present job. Firstly, Confirmatory Factor Analysis (CFA) was used to further assess the initial factor ix structure of instruments being adapted in study-I. Multiple regression analysis, and conditional process analysis were used to test the study hypotheses. The results indicated that emotional labor strategies i.e, surface acting, deep acting, and genuine expression of emotions have significant association with job satisfaction and affective states.Results further highlighted that surface acting is negatively associated with job satisfaction and negative affective state whereas genuine expression of emotions is positively associated with job satisfaction and positive affective state. However, deep acting is positively associated with positive affective state but showed a non significant association with job satisfaction. Results further depicted that affect (positive/ negative) significantly mediated the relationships of emotional labor strategies with job satisfaction. To be more specific, negative affective state significantly mediated the negative relationship of surface acting and job satisfaction. Whereas, positive affective state significantly mediated the relationships of deep acting and job satisfaction. Similarly, both the positive and negative affective states were found to be the significant mediators between the relationships of genuine expression of emotions and job satisfaction. The results of the moderated mediation models suggested that strength of mediated relationship of genuine expression of emotions with job satisfaction increases with the presence of supervisory support. However, reverse buffering effect of supervisory support was found in the moderated mediated models of surface acting and job satisfaction. Whereas, supervisory support did not turn out to be a significant moderator between the indirect relationship of deep acting and job satisfaction.Findings of the study are discussed in light of deducing implications for improving emotional management of bank employees.
Loading...
Loading...

Similar Books

Loading...

Similar Chapters

Loading...

Similar News

Loading...

Similar Articles

Loading...

Similar Article Headings

Loading...

مولانا محمد جعفر شاہ پھلواری

مولانا محمد جعفر شاہ پھلواروی
مولانا محمد جعفر شاہ، پھلواروی شریف(بہار)کے ایک نامی گرامی خانوادۂ علم و تصوف کے چشم وچراغ تھے، ندوۃ العلماء لکھنؤ میں تعلیم پائی تھی، فراغت کے بعد ادھر اُدھر رہے۔ آخرپاکستان گورنمنٹ کی سرپرستی میں لاہور میں ادارۂ ثقافت اسلامیہ قائم ہوا تومولانا اس سے ایسے وابستہ ہوئے کہ عمر وہیں گزار دی۔ اس دور میں انھوں نے’’المعارف‘‘میں مقالات لکھے اور متعدد اہم اورفکرانگیز کتابیں بھی تصنیف کیں۔ ان کی کتاب’’اسلام اورموسیقی‘‘اورمسائل اجتہادیہ پربعض حلقوں میں کافی شورش ہوئی لیکن مرحوم کے موقف میں کوئی تبدیلی پیدا نہیں ہوئی۔ان کی علمی استعداد پختہ تھی، مطالعہ وسیع تھا، طبیعت غوروفکر کی عادی تھی اور ان کا جوہر ذہانت وطباعی خداداد اورفطری تھا۔۱۹۶۹ء اور۱۹۷۶ء میں ان سے لاہور میں متعدد ملاقاتیں ہوئیں، جب کبھی ملے توبڑے تپاک اورمحبت سے ملے، ایک مرتبہ گھر پر مدعو بھی کیا۔ میں نے ہمیشہ یہ محسوس کیا کہ مرحوم اپنی تحریروں کے آئینہ میں جس قدر آزاد خیال نظرآتے ہیں، عقیدہ و عمل اوراخلاق وشمائل کے اعتبار سے اسی درجہ کے پکے اورسچے مسلمان اور عالم باعمل تھے۔ ادارۂ ثقافت اسلامیہ لاہور سے سبکدوش ہونے کے بعد وہ لاہور سے کراچی میں سکونت پذیر اورگوشہ نشین ہوگئے تھے۔اللھم اغفرلھماوارحمھما [جولائی۱۹۸۲ء]

 

عالمی اتحاد و یگانگت کے لئے مکالمہ بین المذاہب کا کردار: تعلیمات نبوی کی روشنی میں

During these troubled times fallacious notions are being deliberately and repeatedly spread throughout the world by many biased, ill-informed and even mischievous persons regarding Islam and Holy Prophet Mohammad(SAW). Those writers have tried to damage the graceful and towering personality of Mohammad(SAW) in the eyes of the world. Thus, Islam is under the pressure of media, politicians, and even financial world donor institutions. The result of all this propaganda is that Muslims are considered a threat to Western way of life. Muslims are portrayed as fanatics, fundamentalists and terrorists. This article presents the Islamic view about interfaith dialogue especially in the light of the Quranic verses and Hadith of Prophet (SAW). Certain events from the life of the Prophet (SAW) have also been quoted when the Prophet Muhammad (SAW) held interfaith dialogue with the rulers, envoys and other factions. These incidents include different strategies of the prophet (SAW) calling DAWA and preaching for interfaith dialogue. At the same time Prophet (SAW) presented Islam as a religion of harmony and peace.

Designing, Construction and Evaluation of Effective Dual Digestion System for the Treatment of Wastewater and Sludge

Advancement and further standardization of contemporary municipal wastewater and sludge treatment facilities is underway in order to increase their efficiency and promote environmentally safe sustainable practices. Practically, a dual stage aerobic/anaerobic–anaerobic system has always been a more viable approach in tackling wastewater of domestic origin. Typically, the amount and the quality of sludge generation and the effective temperature management keeping in view the cost-effectiveness and environmental health during treatment of domestic wastewater and sludge are vital. A more comprehensive approach to deal with wastewater and its sludge along with production of biogas and Class A biosolids is desired. Therefore, the study is aimed at improving the efficiency of the dual digestion system (sequential aerobic/anaerobic-anaerobic) for wastewater and sludge, producing Class A biosolids coupled with energy (biogas) generation under optimum environmental conditions. Besides, a detailed investigation of culture and molecular based bacterial diversity and density was also carried to highlight the involvement of specific bacteria. In the 1st phase, laboratory scale sequential aerobic and anaerobic system was developed for the treatment of domestic wastewater under the influence of low to slightly high temperature regime (5, 25 and 45°C) and different aerobic retention times (1-3 days). Overall, the treatment efficiency varied from 92-100 % in terms of biochemical oxygen demand (BOD), Chemical oxygen demand (COD), turbidity and nitrite nitrogen (NO2-N) removal in total retention time of 14 days (2 days aerobic and 12 days anaerobic digestion). Increase in aerobic retention time from 1-3 days improved the treatment efficiency by 5-20 %. However, a slight increase though non- significant in COD (94 - 97.1%) and BOD (95.1 - 96.7%) reduction was observed under treatment from 25 to 45°C of temperature. Whereas, nearly 60% decrease in treatment efficiency was observed in terms of BOD and COD removal when temperature reduced from 45-5°C. The low temperature (5°C) treatment efficiency of the whole system was recovered to maximum within 6-8 days when reactor was bioaugmented with activated sludge. A significant decrease (98-99%) in pathogenic bacteria (HPC/mL) (Escherichia coli, Salmonella typhimurium, Shigella dysenteriae, and Pseudomonas aeruginosa) was observed in the remaining biomass (sludge) after treatment. Likewise, the MPN index of fecal coliforms and E. coli in the sludge also showed considerable reduction. Further changes in pollution indicators such as pH and nitrites (2.86–0.01± 0.05 mg/L), nitrates (0.98–0.02 ± 0.05 mg/L), phosphates (0.847–0.50 ± 0.05 mg/L) and sulphates (0.721-0.28 ± 0.03 mg/L) indicated involvement of the other key bacterial species in digestion of wastewater. In the 2nd phase, beneficial nitrifying bacteria were isolated and identified as Nitrososmonas sp. and Nitrobacter sp. from the raw wastewater and activated sludge (feed/influent). Besides, their specific activities were also determined based on different substrates utilization rates. Further beneficial nitrifying, sulphur oxidizing and phosphate accumulating bacteria were successfully screened in the biomass from aerobic phase of sequential aerobic-anaerobic treatment facility at 25°C. In the stable operating conditions, over 98% removal rate for total nitrogen was observed with and without activated sludge seeding. Moreover, COD removal rate reached up to 93%, indicating both organic matter and ammonia removal. Autotrophic bacteria viz. ammonia, nitrite and sulphur oxidizers and phosphate accumulating bacteria were isolated through culture enrichment techniques demonstrated about 49-72% of NH3-N, 60-94% of nitrite, 18-30% sulphur and 25-59% phosphorus removal was observed in activated sludge biomass. These results were also confirmed and correlated with the activities of different hydrolytic enzyme such as Hydroxylamine oxidase, nitrite oxidase, sulphur oxidase and alkaline phosphatase in the activated sludge. In the 3rd phase, the influence of thermal pretreatment (55°C for 2 days) on the mesophilic anaerobic digestion (35 ± 2°C) of secondary and primary-secondary combination of sludge was studied. Besides, the treatment efficiency was also investigated for biogas yield, sludge stabilization and pathogen reduction at 12 and 20 days of solid retention times respectively. The thermal pretreatment (55°C for 2 days) subsequently with mesophilic anaerobic digestion at 35±2°C of secondary and primary/secondary sludge combinations improved the removal of VS by 35-38%, TCOD by 38-43% and SCOD by 37-47% with an overall yield of biogas by 31-34% (0.162-0.174NL/gVSreducecd), methane (0.082- 0.103NL/gVSreduced). However, treatment of secondary sludge showed a slight increase in COD solubilization (1-4%), organic matter reduction (10-11%) and specific biogas yield of 10-20% compared to primary-secondary sludge combinations. Moreover, this sequential mode of treatment helped removal of pathogenic bacteria by 7.6 - 8.1 log10 units thereby meeting the U.S. standard for Class A biosolids. The last phase of the study evaluated the comparative performance of dual stage 45°C thermophilic-mesophilic temperature phased anaerobic digestion system and 55°C thermophilic- mesophilic TPAD system with respect to sludge hydrolysis and methane production under the same operational conditions (6.5% of Total Solid content and 12.5 days total Solid Retention Time). The overall performance of TPAD-I system achieved 77% reduction in volatile solids i.e. only 5% higher than TPAD-II system. There were observed no ammonia inhibition and excessive level of volatile fatty acids accumulation and consequently the two phase digesters were able to yield significantly higher rate of methane production ((45°C, 3.55±0.47 L CH4/L.day; 35°C, 1.44 ± 0.12 L CH4/L.day) than TPAD-II. TPAD-II system suffered from certain degree of instability such as high VFAs accumulation (6087 ± 1578 mg/L), low buffering capacity and increased level of total NH3 (2982 ± 219mg/L) and free NH3 (226 ± 25 mg/L), reduced level of methane production (1.69 ± 0.1 L/L.d) was seen rather than being stopped. The bacterial and archaeal population were investigated using high through-put 454 pyrosequencing and Illumina sequencing respectively. In both TPAD systems, the associated bacterial population was dominated by Firmicutes (45.5-60.9%), Bacteriodetes (20-26.5%), Proteobacteria (8.6- 36%), Synergistetes (2.1-10.6%) and Actiniobacteria (1.9-7.2%), while archaeal community was dominated by Methanomicrobia (Genus Methanosarcina: 74-84%) and Methanobacteria (Genus Methanobacterium: 15-27%). In particular, there was observed a progression from genus Clostridium to Coprothermobacter and Tepidanaerobacter, and Methanocarcina to Methanothermobacter and Methanobacterium in 55°C TPAD. Variation in the composition of microbial populations in the first thermophilic stage at 55°C was attributed to the temperature, that of second mesophilic stage associated bacterial communities was related to the influent coming from first thermophilic stage. This study determined the key bacterial species that were involved with enhanced performance of TPAD systems at different temperature regimes. The overall results proved that dual digestion system has a great potential to be up-scaled at large scale for handling wastewater and sludge for small communities in developing countries even at low temperature conditions. It will not only support to mend the public health in terms of removal of unwanted organic/in-organic compounds and pathogens from wastewater and sludge producing Class A biosolids for large scale safe application in croplands