وفا آزمانی نہیں جانتا تھا
کہ میں بد گمانی نہیں جانتا تھا
ترا شکریہ، تو نے سمجھا دیے ہیں
میں غم کے معانی نہیں جانتا تھا
زمانہ محبت کا دشمن رہے گا
محبت کا بانی نہیں جانتا تھا
ڈبو کر مجھے اُس نے خود ڈوبنا ہے
یہ دریا کا پانی نہیں جانتا تھا
اسی نے تو مجھ پر تھی انگلی اٹھائی
جو میری کہانی نہیں جانتا تھا
ترے لہجے کی نغمگی نے سکھا دی
کہ میں شعر خوانی نہیں جانتا تھا
مرے غم کی تصویر کیسے بناتا
مرے غم کو ’’مانی‘‘ نہیں جانتا تھا
جدا تن سے ہے کچھ یہ سر اس لیے بھی
میں گردن جھکانی نہیں جانتا تھا
This study aims to analyze the relationship between customer relationship learning and service quality at Bank Pembangunan Daerah Jawa Timur Plc, Surabaya Region. This research uses quantitative methods with a descriptive research approach. The population was 1,329 savings customers in 10 locations of the Bank Pembangunan Daerah Jawa Timur Plc network in the Surabaya region, representing the eastern, western, northern and southern regions of Surabaya with 307 respondents. The results showed that customer relationship learning had an effect on the quality of PT Bank Pembangunan's service. The area of East Java Plc in the Surabaya area, this shows that with a customer relationship learning strategy, it will be able to increase service quality. Service quality is the totality of the characteristics of goods and services that demonstrate its ability to satisfy customer needs.
Mathematics education faces a lot of problems all over the world. Students often consider it a dull and a bore subject and their achievement in this subject is often poor.They only rely on memorization without paying attention to underlying concepts. Without learning concepts there is no comprehension and no cognitive development. Present study is an attempt to utilize and apply Synectics Model of teaching for mathematical concept understanding of students of grade eight. It was a type of quasi experimental study and Nonequivalent Control Group design was used. It was eleven-week long study. The subjects were two intact groups of 8th class, Control group (N=35) and experimental group (N=33) taken from two typical public high schools of district Haripur, KP, during session 2016-17. The instrument used in the study was a self-developed achievement test, developed on the idea of Constructed Response Questions (CRQ) from three units of 8th class mathematics textbook of KP Textbook Board Peshawar.A parallel form of the instrument from unit one was also constructed on the above mentioned pattern. The data was collected and analyzed using appropriate software. The statistical techniques as mean, standard deviation, t-test for independent and paired samples and repeated measure ANOVA were used. The results of the study revealed that after analogy integrated lessons students were able to: (i) redefine the concept in new way using their own words, (ii) relate learnt knowledge to their daily life, (iii) apply learnt knowledge in daily life, (iv) analyze and synthesize the concept, and (v) comprehend abstract concepts.