Analysis of Quarantine Service Quality on Ship Crew Satisfaction during the Covid-19 Pandemic at Belawan Sea Port

This study aims to analyze the quality of quarantine services on ship crew satisfaction during the Covid-19 pandemic at the Belawan Sea port. This study is a quantitative study with a cross sectional method which aims to analyze the quality of quarantine services on satisfaction during the COVID-19 pandemic at the Belawan Sea Port using the ServQual approach which consists of physical evidence, reliability, responsiveness, assurance, and empathy. The results of the study are expected to provide input regarding the quality of quarantine services provided by the Class I Medan KKP to ship crews during the COVID-19 pandemic. Based on the ServQual analysis, the results show that the satisfaction of the crew of the quarantine service at Belawan Port is very satisfying with a suitability level of 107.56% (the average service / reality score is 4.00 and the expectation score is 3.72). It is suggested to improve coordination and more intensive advocacy with shipping agents as intermediaries between officers and skippers as crew so as to reduce the length of service waiting time, in order to increase the number of human resources carrying out document checks on board, involving female medical officers for health checks The crew who came from affected countries/ports to facilitate information retrieval, ordered the boarding officers to bring Personal Protective Equipment when interacting with the crew.

Exploring the Perceptions of the Stakeholders About the Effective Teaching of English Language in Buber Gb

With the growing demands of English language in the global context, efforts are being made in the developing contexts to improve the quality of teaching. However, the teaching practices of English language vary from context to context based on the contextual realities. Several studies have been done to highlight the notion of effective teaching in terms of teachers' instructional strategies and the students' characteristics. The current study explored the perceptions of the stakeholders about the effective teaching of English in Gilgit Baltistan (GB). The study was carried out using the qualitative research paradigm. The data was collected through Focus Group Discussions (FGD), classroom observations and post observation interviews. Purposive sampling technique was used for the selection of participants. Out of four school in the village, three (one public one private and one community based) schools were selected. The research participants include three head teachers, six English language teachers and thirty students who participated in the FGD. Out of them three teachers, one from each school was selected for in-depth understanding which was done through classroom observation and post observation interviews. The analysis of the data focused on the perceptions of the stakeholders' (teachers, head teachers and students) effective teaching of English language. The major findings of the study showed that in the context of Buber GB English is taught as a subject rather than as a language. Moreover, it was found that English language is taught only from the examination point of view. The stake holders linked the effective teaching of English language with the students' success in the examination. English is generally taught through traditional methods particularly, Grammar Translation Method (GTM). The factors that influence the teachers' choice of selecting the methods are: lack of professional trainings, exam system of Pakistan and exam oriented syllabus, overcrowded classes, limited exposure, home environment and workload. Based on the findings, it is recommended that the teachers of English should be provided professional sessions about the variety of teaching methods. Particularly, they should be given awareness about ways of adapting the methods in order to make them contextually relevant.