Globalization of quality services demands every country to make a robust, accessible to all and a globally competitive healthcare system. The aim of the study was to investigate the role of strategic leadership in providing competitive quality healthcare services. Accordingly, a comparative analysis of private and public sectors teaching hospitals, located at Peshawar, Khyber Pakhtunkhwa, Pakistan was carried out based on the prevailing strategic leadership framework and the quality of healthcare services. Suggestions are made to improve the quality gaps in healthcare services augmenting the strategic leadership interventions benchmarked with international standards. The quality of healthcare was measured using modified SERVQUAL (N= 1265 patients) into six dimension as tangibles (infrastructure), responsiveness, process of healthcare, administrative procedures, safety and trustworthiness and empathy. Further, the leadership framework (N= 300 hospital managers) prescribed by World Health Organization is modified and tested in the settings of hospitals of Pakistan. The data was analysed and presented using descriptive statistics, reliability analysis, Pearson Correlation analysis, t-test for independent samples, regression analysis. The results show that private hospitals (quality gap=4.88) are performing slightly better than public hospitals (quality gap= 5.87) in Peshawar based on patients’ perception but the difference is not statistically significant showing that both the sectors have quality gaps that need to overcome. Patients have not access to cost effective value of services particularly in public hospitals and even in private hospitals local people cannot afford.Further, it is found that leadership in hospitals at top and middle level need to advance the interventions as recommended by international standards in both the sectors to address the allied quality domains and to be globally competitive. The findings suggest continuous improvements using participation of patients’ feedback in the process of developing modern healthcare services with related facilities exclusively in public hospitals. Further, the value-added rewards and facilities to healthcare workforce can help to improve their responsiveness and empathetic attitude towards patients. Cost is recommended to be included as an isolated dimension of SERVQUAL instrument to measure the cost effective quality of healthcare services in the hospitals. Similar study is recommended in other cities of Pakistan to develop a homogenous healthcare system at national level.
نعت بحضور سرورکائنات ﷺ (بر استدعا حاضری مدینہ پاک ) کمبل پوش مدینے والے دو جگ صدقے تیرے نظر کرم دی پاء اک واری دکھ ٹل جاون میرے ہر دم تانگ مدینے والی دل نوں کھچدی رہندی پاک محبت آقا تیری لین آرام نہ دیندی اپنے کول بلا لے سائیاں کر دے کرم گھنیرے رو رو وچ فراق دے آقا نبھ گئی زندگی میری جوں جوں دیر زیادہ ہووے ہووے مرض چنگیری لکھ حکیم سرہانے بیٹھے کردے جتن بہتیرے عشق تیرے نے میرے حبیبا لٹ دلے نوں پائی چین آرام نہ ہرگز آئوندا، پاندا دل دہائی ہُن تے شہر مدینے سائیاں ہون غریب دے ڈیرے حاجی شوق زیارت لے کے ہون مَکّے دے راہی ہکناں نوں گھر بیٹھیاں دلبر صورت آن وکھائی واہ نصیب اُنہاں دا سائیاں جنہاں کیتے درشن تیرے اقبال قادری بن کے عاجز رو رو عرض گذارے مسکن شہر مدینہ ہووے دکھ مٹ جاون سارے
With the rise of Computer Science and the Internet, in particular, the Muslim world has shifted its dynamics on an industrial scale. Whether its alternative interpretations of Islam or questions about it, the Internet has been as all new medium to reach the masses. On the other hand, social intelligence has always been considered vital for understanding and managing soft-biometric traits of a person we are communicating. So what actually is social intelligence? Although it has always been a mystery to understand how humans interact with each other and explore the world in a global era. Learning ability, perceiving ability and adaptation to a new environment are usually linked with intelligence. The ongoing research in cognitive science has increased our understanding of intelligence. According to research, it has been clarified that it is not one or two factors that are responsible for intelligence but rather there is a range of abilities to determine social intelligence.
Hybrid human resource management system (exhibiting strong mechanism for cultural accommodation without loss of ‘identity’) is discovered in Shifa International Hospital as diffused Human Resource Management model (based on individualism, democratic relationship and gender egalitarianism) has been adopted to organize Pakistani workforce according to international standards. This thesis argues that Shifa system is working on synergistic approach while considering indigenous assumption of employee relations, besides international standards of employee management. This thesis identifies that the prevailing employee management practices exhibit plural characteristics reflecting both foreign and local traits as a resultant of the confluence of local (collective self - identification, in equality and gender segregation) and North American cultural values (individualism, equality, and gender egalitarianism). This research has also uncovered that embedded assumptions of obligatory relations fairly influence the execution of impersonal HR policy in Shifa through internal and external interventions. It finally, depicts hybrid organizational culture reflecting both local and foreign traits as a continuum of individualism-collectivism, equality-inequality and gender differentiation- egalitarianism.