غم کو بھول جائیں دوستا
آ دو کش لگائیں دوستا
آج سازِ درد چھیڑ پھر
غم کا گیت گائیں دوستا
تیرے بعد سب یہ رونقیں
اب نہ دل لبھائیں دوستا
تو گیا تو اپنا حال دل
کس کو ہم سنائیں دوستا
گل کھلے ہیں تیرے بعد کب؟
کب چلیں ہوائیں دوستا
This study aims to analyze the relationship between customer relationship learning and service quality at Bank Pembangunan Daerah Jawa Timur Plc, Surabaya Region. This research uses quantitative methods with a descriptive research approach. The population was 1,329 savings customers in 10 locations of the Bank Pembangunan Daerah Jawa Timur Plc network in the Surabaya region, representing the eastern, western, northern and southern regions of Surabaya with 307 respondents. The results showed that customer relationship learning had an effect on the quality of PT Bank Pembangunan's service. The area of East Java Plc in the Surabaya area, this shows that with a customer relationship learning strategy, it will be able to increase service quality. Service quality is the totality of the characteristics of goods and services that demonstrate its ability to satisfy customer needs.
The purpose of this study was to find out the current status regarding the quality of academic processes in
National University of Modern Languages (NUML) Islamabad. The study was intended to identify views and
opinions of teachers and students about the quality of academic processes of university. Academic processes
addressed learning, research, community service, curriculum, teaching methods and evaluation.
The study focused on the quality management practices in NUML for teaching and learning processes and to
suggest a comprehensive framework for the quality management of the university. The idea of quality
management in higher education is not new, and several attempts have been made to apply the quality
management models in higher education. The models employed for quality management in higher education
were mostly derived from the industrial models i.e. Total Quality Management Model, ISO, EFQM etc. The
researcher examined the quality concepts and approaches in higher education and intended to suggest a
model for quality management in higher education. For this purpose as an initial step, an attempt has been
made by the researcher to propose a framework for National University of Modern Languages Islamabad.
After the successful implementation of the suggested model the research could be of benefit to the other
universities of Pakistan.
The sample comprised random selection of 80 teachers and 175 students from NUML to know their views
about the quality of NUML. An individual questionnaire was developed both for students and teachers. Data
was collected, tabulated, analyzed and interpreted using statistical measures. Based on that, the researcher
has suggested a framework for the quality management of university.