This exploratory study attempts to identify the impact of the Certificate in Educational Management (CEM) program at Institute for Educational Development (IED) on government educational system officers, in terms of their views, attitude and practices in order to identify some key features of individual professional development efforts. The fieldwork for the study was done in two government educational offices in Karachi with female educational officers (a DEO and an SDEO), who had undertaken the CEM program in 1998. The study focused on identifying what the officers were taught in the CEM program, and then trying to understand what they had learned and how it influenced their practices. The data for the study was collected from the DEO and SDEO through interviews, field observations, discussions and documents. The study seemed to show that the CEM program had a major impact on participants' attitudes and professional practices. This was most visible in a move from authoritarian towards a more caring, sharing and tolerant approach. The program has also had some impact on teachers' personality. The officers are people who seem to have become more confident, polite and tolerant, and it has removed their fear of English language.