Present study was designed to explore the impact of management and instructional practices on
university students’ satisfaction. Major objectives of the study were to check existing management and
instructional practices in the context of private and public sectors universities, to weigh students’
satisfaction towards existing management and instructional practices, to measure the relationship
between management and instructional practices, to measure the impact of teachers and managers’
demographic variations of age, discipline, gender, grade, experience, socioeconomic status and marital
status in determining specific management and instructional practices and to propose a model of
effective management and instructional practices for universities.
In this study a stratified random sample of 800 respondents was collected from 3 distinct groups of
population such as administrators, teachers and students from 16 leading private and public sector
universities located at Rawalpindi, Islamabad, Lahore and Mansehra. Finding revealed that most of the
universities are trying to impart quality education up to the satisfaction level of their students but due
to lack of resources they are unable to provide education of national standards (HEC, HEIs). When
compared with the private sector students of public sector universities are more satisfied. Difference
does exists between management and instructional practices because task of the management is to
plan, organize, execute, lead and control the whole organizational processes whereas task of teachers
is to plan, organize, execute their lectures. Management and faculty demographic variations affect their
management and instructional practices whereas, students’ demographic variations also played
important role in determining students’ satisfaction.
Study proposed a model for the overall improvement of university physical and learning environment
which will be helpful to promote students’ satisfaction. If the university management and faculty follow
these practices which are proposed in this model then students’ satisfaction can be ensured and this
may also lead universities to achieve higher ranking.