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Home > Service Quality and Behavioral Intentions: with Mediating Role of Customer Trust and Customer Satisfaction of Study of Restaurants of Faisalabad City.

Service Quality and Behavioral Intentions: with Mediating Role of Customer Trust and Customer Satisfaction of Study of Restaurants of Faisalabad City.

Thesis Info

Author

Fozia Rasheed

Department

Department of Management Sciences

Program

Mphil

Institute

National University of Modern Languages

Institute Type

Public

City

Islamabad

Province

Islamabad

Country

Pakistan

Thesis Completing Year

2013

Subject

Management Sciences

Language

English

Added

2021-02-17 19:49:13

Modified

2024-03-24 20:25:49

ARI ID

1676728781803

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This research work focuses on full service restaurants, to understand the role and influence of service quality on behavioral intentions i.e. loyalty and repurchase intentions of customers, Meanwhile, examining customers' satisfaction and customers' trust role in this relationship as well. Increasing number of restaurants is a basic reason of immense competition in this industry, so importance of keeping customers loyal and having their favorable intentions cannot be denied. As it is always costly to acquire new customers than keeping the existing ones loyal that are willing to make repurchases. Study was conducted on restaurants in city of Faisalabad and the target population was individual customers of restaurants. By using well structured, self-administrated questionnaire primary data was collected from 250 individual customers of different restaurants in Faisalabad. For data analysis SPSS 16 version was used. Different tests or tools that were used for analysis include Descriptive statistics, One-way ANOVA, Correlation Analysis, Multiple Regression Analysis and Cronbach's Alpha. Findings of the study indicate that service quality is an important predictor of behavioral intentions, having direct statistically significant relationship with customers' loyalty and customers' repurchase intentions. Customer satisfaction and customer trust are failed to prove as mediators in relation of service quality and behavioral intentions for restaurants but yet indirect influence of service quality through customer satisfaction and customer trust is stronger. This study has made contributions in better understanding of service quality influences. And thus will help restaurants' management in taking profitable decisions, by making, quality improvement efforts financially accountable.
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پروانے جل اٹھے

پروانے جل اٹھے

5جولائی 1977ء یوم سیاہ

جب چئیر مین ذوالفقار علی بھٹو کے پروانے جل اٹھے تھے۔ ہے کوئی جو اپنے لیڈر کے لیے خود پر تیل چھڑک کر آ گ لگا لے ۔تقریباََ سات کارکنوں نے اپنی جانیں ذوالفقار علی بھٹو شہید پر قربان کیں چئیر مینذوالفقار علی بھٹو نے سپریم کورٹ میں کھڑے ہو کر کہ کوئی کسی کے لیے اپنی انگلی کو نہیں جلا سکتا میرے جان نثاروں نے اپنی جانیں قربان کر دیں ۔

جب پروانے جل اٹھے تھے۔ یہ قبریں پنجاب اور ایک تصویر آزاد کشمیر کے ان پروانوں کی ہیں جو اپنے قائد کو پھا نسی چڑھتا ہوا نہیں دیکھ سکتے تھے اور خود پر تیل چھڑک کر خود سوزی کر کے اپنے قائد چئیر مین ذوالفقار علی بھٹو شہید پر قربان ہو گئے ۔پہلی قبر گوجرانوالہ کے وحید قریشی کی دوسری تیسری فیصل آ باد کے رشید عاجز اور یعقوب پرویز کھوکھر ،چوتھی تصویر آزاد کشمیر کے خود سوزی کر نے والے عزیز ملک کی ہے ۔

 

Information Management From the Interpretation of Al-Quran: Study on Tafsir Nur Al-Ihsan

The development of works in the field of Quranic interpretation has grown rapidly in this age. The work in this field has been written in various major languages of the world such as Arabic, English and Malay. The resulting works contain a lot of information quoted from the works written by previous authors. For example, the work of Tafsir Nur al-Ihsan written by Muhammad Said Omar contains a lot of information quoted from Tafsir al-Jalalyn, Tafsir al-Baydawi and Tafsir al-Jamal. Nevertheless, this study found that the information was widely quoted by the author until there was an inaccurate information being referred to by him. Therefore, a method or system should be practiced so that the information contained in the work of Tafsir Nur al-Ihsan can be managed well as well as avoid the mistakes of readers. One way to manage these resources is to identify the original work referred to by the author. The analysis of Tafsir Nur al-Ihsan used the genetic approach which was published by Goldman in studying the origin of the resources. This study referred the text from Tafsir Nur al-Ihsan and the texts of works that became author's references, which are Tafsir al-Jalalyn, Tafsir al-Jamal, Tafsir al-Baydawi, Tafsir al-Khazin, Tafsir al-Baghawi, Tafsir al-Tabari, Tafsir al-Qurtubi, Tafsir al-Razi, Tafsir al-Nasafi, Tafsir Ibn Kathir and Tafsir al-Tha’labi, and made a comparison of the texts to detect the similarities and differences. The result of the analysis proved that Syeikh Muhammad Sa’id implemented five methods; which are quoting the text in parallel, writing an abstract, removal of some of the words, adding explan-ation, and refuting part of the text. This study also revealed the purpose of Syeikh Muhammad Sa’id while creating his work is to strengthen the translations written. Thus, he successfully strengthens translation when the contents of the text are parallel to the reference. However, in certain places existed a text from the author's references contradicts with the content of Tafsir Nur al-Ihsan, which failed his attempt to strengthen the translation in certain part of the text. Key words: , , .

Isolation and Characterization of Coal Solubilizing Microorganisms

Microbial solubilization of coal has been considered as a promising technology to convert raw coal into valuable products. The biological conversion of coal to alternative fuel products can be an efficient and environmentally friendly mean of utilizing the current coal reserves, including those that are difficult to utilize with conventional methods. Understanding the details of microbial coal solubilization leading up to methanogenesis is essential in order to establish new energy production techniques and industrial processes that are cost and energy efficient. The present study was aimed at investigating and exploring the prospects of possible intervention of biotechnological approaches into conventional fuel sciences for the extraction of alternative fuel options like methane. In this regard, seven coal samples, originating from different coal areas of Pakistan, were subjected to detailed chemical analyses including maceral analysis and these indicated that samples belonging to different coal ranks with vitrinite value ranging from 0.27% to 2.13% pointing towards their diverse geological history. To study coal solubilizing potential of aerobic microorganisms, initially a total of 50 different aerobic bacterial and fungal isolates have been isolated from soil, coal and water samples of Salt Range Coal Mines, Chakwal, Pakistan, but on the basis of solubilization potential, only four isolates selected for further study. The intensity of biosolubilization was measured by determining the weight loss of the coal pieces and was observed to be about 25.93% by Pseudomonas sp. AY2, 36.36% by Bacillus sp. AY3 and 50% by Trichoderma sp. AY6 while Phanerochaete sp. AY5 showed maximum coal solubilization potential, i.e. 66.67% in 30 days. Ultraviolet Visible spectrum revealed an increase in the pattern of absorbance of all treated samples as compared to control referring to solubilization. Fourier transform infrared spectroscopy indicated alterations in structure of treated coal in comparison to control coal suggesting breakdown in complex structure of coal. The major absorbance bands in infrared spectroscopy for solubilization product were attributed to carbonyl (1600cm-1), hydroxyl (3450cm-1), cyclane (2925cm-1), ether linkage (1000-1300cm-1), carboxyl (3300-2500cm-1) and side chains of aromatic ring (1000-500cm-1). The presence of microorganisms and surface erosion of coal residues as compared to control samples were observed by scanning electron microscopy, suggested that isolated microorganisms were able to survive in coal for a longer period of time. Therefore, these microorganisms isolated from coal mines have excellent potential for coal solubilization which is considered as a crucial step in coal methanogenesis allowing them to be used successfully for in-situ methane production to meet future energy demands. Coal samples were investigated further for their ability to support microbial methane production in laboratory incubations. For this purpose, bioassay with two different exogenous microorganisms WBC2 (collected from wetlands), and IF (from PRB) were employed. Among all samples, CH sample which is low volatile bituminous coal produced maximum methane 34.9 µmol CH4/g coal with WBC2 consortium, followed by SR (subbituminous coal) with 30.18 µmol CH4/g.Relatively lower methane level was observed with IF consortium, however, maximum concentration observed in case of SR coal was 25.1 µmol CH4/g coal. Acetate accumulated in control incubations where methanogenesis was inhibited, pointing towards acetoclastic pathway and indicated acetate utilization and production during the course of methanogenesis. Methanogenesis inhibited control and bioassay incubations showed nearly same levels of hydrogen, proposed that acetoclastic might be the dominant pathway for methanogenesis. Carbon dioxide and carbon monoxide was produced and consumed during the course of methane production, suggesting their role in complex methanogenic pathway chemistry. Liquid extracts were analyzed through Excitation-Emission Matrix Spectroscopy (EEMS) to obtain qualitative estimates of solubilized coal; these analyses exhibited the release of complex organic moieties. Quantative Polymerase chain reaction analysis for mcrA functional genes suggested microbial quality as well as quantity have significant influence on methane production levels. Therefore, bioassay, suggests an attractive tool for assessing the potential of coal for biogenic methane generation, and provides a platform for studying the mechanisms involved in this economically important activity. Conclusively, the current evidence of Pakistan’s coal potential to be used for cost effective and energy efficient processes particularly the low volatile bituminous coal, would open numerous advantages to the current coal energy infrastructure.