Banking industry is considered the most crucial financial intermediary in service sector in any state. The
concept of knowledge management has been around for past many decades but its true potential has been
realised in recent times. Despite of so much attention to this concept, its perfect description and explanation is
still far from complete. As Knowledge Management (KM) practices have benefitted many business
organizations from various industries, its adaptation to the banking institutions is still unrealised.
Ever growing global competition has introduced a new world order, 'Innovate or Die'. Constant innovation is
an enormous challenge for modern organizations. Many of the organizations look for concepts and practices to
enable themselves to develop and maintain sustainable competitive advantages over others. Knowledge
management (KM) philosophy has gained importance in the business world as one of the critical enablers for
innovation activities.
This study was conducted with the objective to investigate the impact of various dimensions of KM; knowledge
acquisition, knowledge dissemination and responsiveness to knowledge on innovation in the banks of
Faisalabad. The author used Structure equation modelling (SEM) technique to develop a model among three
endogenous KM factors and one exogenous factor innovation and attempted to study this relationship with
authentic empirical evidence and a firm belief that KM philosophy, if implemented in its true spirit, may
improve the organization's ability to innovate and perform effectively.
One of the major findings of the study was the significant effect of all three dimension of KM on innovation. The
empirical evidence acquired through test results of the Confirmatory Factor Analysis (CFA) and structural
model showed that all factors support innovation activities but on a different proportion. The results of the
study indicated that responsiveness to knowledge has the most favorable effect on innovation, in comparison
to other dimensions of KM. Knowledge gives best results when it is shared and used purposefully. Knowledge
must be put in use through processes, routines and systems to promote innovation. Innovation is a result of
active use of knowledge and idle knowledge is of no help for innovation.