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Mediating effect of Store Image in Relationship with Service Quality and Purchase Intention of Private Label Brands

Thesis Info

Author

Alishba Akram

Department

Department of Management Sciences

Program

Mphil

Institute

National University of Modern Languages

Institute Type

Public

City

Islamabad

Province

Islamabad

Country

Pakistan

Thesis Completing Year

2016

Subject

Management Sciences

Language

English

Added

2021-02-17 19:49:13

Modified

2024-03-24 20:25:49

ARI ID

1676728802787

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Purpose of this study was to assess the effects of service quality on private label brands moreover this research is also focused on studying the mediating effects of store image on service quality and private label brands in Faisalabad retail grocery sector. As service quality of a store also helps to build the image of a store and consumers make confidence and trust on retail outlet as well as towards the retailer's products. To achieve the said purpose following objectives were developed. Investigate the impact of service quality on purchase intention of private label brands. Investigate the relationship between the service quality and store image. Identify the impact of store image on purchase intention of private label brands. Estimate the mediating effect of store image between service quality and the purchase intention of Private label brands. This research study is focused on the target population of Faisalabad territory. Data is primarily collected through the questionnaire from the consumers of retail super stores of Faisalabad. The research results are checked through SPSS. Correlation, Regression, Multiple Regression, Test were applied. For the reliability check Cronbach's alpha test has been used. It is test which measures the internal consistency that how much the items are related each other. Normally the value ranges 0 to 1. The acceptable value for alpha is > .6 and value of Cronbach's Alpha for variables of this study is not less than the acceptable standard value. A multiple hierarchal regression test revealed a statistically positive and significant relationship between Store Image and Purchase Intention. To analyse the service quality provided by the retailer on intention to buy private labelled products, again regression analysis was used. Finding point out that service quality is influencing the intention to purchase private labelled products. Then to check the mediating effect of store image between service quality and purchase intention of Private Label Brands Barron and Kenny 1986 test has run and came up with the results that store image mediates the relationship between service quality and purchase intention of Private Label Brands. Implications of research study suggests that good quality of private label brands can influence the purchase intention of the customer. More over Pleasant decoration of the store also has the impact on the image of the store. Interaction between staff and consumers by aggressively introducing the Private Brands in the store should strong. The managers can reduce customer wait time in order to give them convenience for their overall shopping experience and making the image of the store positive. Findings of this study suggest that marketing managers can influence intentions of purchase by offering the Private lebel products in the price worthy of value. Improve the service environment quality by installing terminals to allow consumers to get information about Private Label Brands of the store as well as music, layouts.
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ہم سے درویش کوئی مال نہ زر رکھتے ہیں

ہم سے درویش کوئی مال نہ زر رکھتے ہیں
کوئی دیوار نہ در اور نہ گھر رکھتے ہیں

یہ بھی سچ ہے کہ نہ ہم بال، نہ پر رکھتے ہیں
جاری ہم پھر بھی وفائوں کا سفر رکھتے ہیں

رکھتے بے تاب ہیں دل، آنکھ کو تر رکھتے ہیں
مرے حالات مجھے زیر و زبر رکھتے ہیں

چاکِ دامان لیے خاک بسر رہتے ہیں
تیرے دیوانے کہاں اپنی خبر رکھتے ہیں

اُن کے تُو میرے خدا! خیر سے سینے بھر دے
میرے احباب کہ جو سینوں میں شر رکھتے ہیں

روٹھنے والے بھلا بیٹھے ہیں تائب ؔہم کو
روٹھنے والوں کو ہم یاد مگر رکھتے ہیں

Pengaruh Sistem Informasi Manajemen Terhadap Pelayanan Publik

Sistem informasi manajemen merupakan hal yang mutlak ada dalam setiap badan organisasi. Karena dengan adanya sebuah sistem informasi manajemen akan membantu pelaksanaan tata kerja dari pada suatu organisasi atau instansi itu sendiri sehingga pada akhirnya dapat berjalan dengan baik dan sebagaimana yang diharapkan. Pelayanan publik adalah serangkaian kegiatan yang dilakukan oleh organisasi publik atau instansi pemerintah yang bertujuan untuk memenuhi kebutuhan masyarakat akan barang dan jasa yang dilakukan sesuai standar dan peraturan yang telah ditetapkan, pemerintah melalui lembaga dan segenap aparaturnya bertugas menyediakan dan menyelenggarakan pelayanan kepada masyarakat. Dalam penelitian ini rumusan masalahnya adalah: “apakah ada pengaruh sistem informasi manajemen terhadap pelayanan publik pada Kantor Camat Boronadu Kabupaten Nias Selatan. Tujuan penelitian ini adalah untuk mengetahui apakah ada pengaruh sistem informasi manajemen terhadap pelayanan publik pada Kantor Camat Boronadu Kabupaten Nias Selatan. Sampel dalam penelitian ini adalah seluruh pegawai pada pengaruh sistem informasi manajemen terhadap pelayanan publik pada Kantor Camat Boronadu Kabupaten Nias Selatan sebanyak 16 orang. Berdasarkan data yang dikumpulkan dari penelitian yang dilakukan, maka diperoleh hasil bahwa : (1). Berdasarkan hasil validitas butir soal angket diperoleh data bahwa angket yang telah disusun oleh penulis memenuhi kriteria valid atau layak untuk digunakan sebagai alat pengumpul data penelitian ini. 2). Besar pengaruh sistem informasi manajemen terhadap pelayanan publik pada Kantor Camat Boronadu Kabupaten Nias Selatan. Adalah 27, 98% (3). Berdasarkan hasil perhitungan pengujian hipotesis diterima Ha jika rhitung> rtabel atau 2,150>1.761 sehingga dengan demikian hipotesis Ha diterima yang berada pada korelasi tinggi, atau dengan kata lain: “ada pengaruh sistem informasi manajemen terhadap pelayanan publik pada Kantor Camat Boronadu Kabupaten Nias Selatan”.

قراءات الإمام عبدالله بن عباس-رضي الله عنهما- وأثرها في تفسير كتاب الله جمع و دراسۃ وتحلیل

Qira’at is plural of Qiraatun which literally means the reading, terminologically means the method of pronunciation used in the recitation of Quran. These methods are different from the seven forms or modes (ahruf) in which the Quran was revealed. The various methods have all been traced back to the Prophet through a number of Sahaabah (R.A) who were most noted for their Quranic recitations. These Sahaabah (R.A) recited the Quran to the Prophet or in his presence and received his approval. Ibn ''Abbaas (R.A), is called the master commentator of the Quran among the Sahaabah. He was one of the renowned Moffassir of Quraan. He has a prominent and unique position among all the Moffassireen. His interpretations of Quraanic verses and Qiraat have a great impact on all most all Tafasir ul Quraan.. In spite of all this significance, the work of Ibne Abbaas (R.A) is scattered in various books of Athar and Tafathir and no effort has ever done to compile his Qiraat, their impact on science of interpretation of Quran in a separate volume and no research has done on their Asanid . This study aims to answer the following questions: 1) Whether the Qiraat of Ibne Abbas (R.A) are so frequent in numbers and have they made major impact over Tafsir ul Quraan, that research can be carried out in this regard? 2) What is the position of Qiraat of Ibne Abbas (R.A) according to their Asanid? 3) What is the significance of Qiraat of Ibne Abbbas (R.A) as for as science of interpretation of Quraan and science of Qiraat is concerned? 4) Whether is it possible to over look the Qiraat of Ibne Abbas (R.A) in the study of Tafsir ul Quran? Research Methodology The research methodology will include collection, study, and assessment of Qiraat of Ibn Abbas (R.A), The research methodology will be systematic analysis. It will include the collection of Qiraat of Ibn Abbas which are scattered in numerous islamic books i.e. Al-Bahrul Moheet, Tafsir ibne kathir, Al-Hujjah fi Qiraat-e-saba,Sahiul Bukhari, Sahihul Muslim, Munjidul Muqreen, Al-Mabsood, Maani-ul-Qiraat, AlMuhtasib etc. The assessment of their Asaneed will also be carried out. Their impact on the interpretation of holy Quraan will be done. His impact on famous Aaima e Qiraat, who borrowed a lot from him, will be discussed. More so, his point of difference with other Aima of Qiraat will also be analyzed. In short, this research would be inductive, comparative, and analytical in nature.