مولانا شبلی ندوی
اسی مہینہ مولانا شبلی ندوی کی وفات تقریباً نوے سال کی عمر میں لکھنؤ میں ہوگئی، وہ اپنی زندگی میں سب سے پرانے ندوی کی حیثیت سے عزت کی نگاہ سے دیکھے جاتے تھے، شروع ہی سے بڑے خاکسار متواضع اور ایثار پسند رہے، علامہ شبلی نعمانی کے محبوب اور معتمد شاگردوں میں تھے، ان کو متکلم شبلی کہا کرتے تھے۔ اپنے بستر مرگ پر ان کو نصیحت کی تھی کہ جہاں رہو میری طرز تعلیم کو پھیلاتے رہو، ان ہی کی خواہش سے مدرسۃ الاصلاح سرائے میر میں مدرس ہوئے، اس کی خدمت میں پوری زندگی گذار دی، وہاں کے اختلافات کی وجہ سے کچھ دنوں اس سے علیحدہ رہے، لیکن پھر وہاں آگئے تھے، ان کی تمنا تھی کہ اس احاطہ میں دم توڑ دیں، لیکن آخری زندگی میں بعض اسباب سے ان کو پھر سے الگ ہونا پڑا، ان کی مٹی ان کو لکھنؤ لے گئی، کلام و معقولات کے بڑے لائق و فاضل مدرسہ تھے، دارالمصنفین سے بھی ان کو بڑی محبت رہی، بڑے خوش نصیب باپ تھے، ان کی اولاد ہندوبیرون ہند میں اچھے اچھے عہدوں پر مامور رہی مگر وہ اپنی اصلی اولاد مدرسۃ الاصلاح ہی کو سمجھتے رہے، اپنے لڑکوں کے گھروں کی راحت و آسائش کو یہاں کی قانع اور سادہ زندگی پر قربان کرتے رہے، اﷲ تعالیٰ ان کو کروٹ کروٹ جنت نعیم عطا کریں، آمین۔ (’’ص ، ع‘‘، جنوری ۱۹۷۴ء)
Intelligence system is considered to be one of the important tools used by military and civil secret agencies to defend and strengthen a nation. Intelligence system is thought to be one of the oldest studies of known history. Intelligence system consists of correct and accurate information, gathered after great struggle and facing difficulties. This department if related to both peace and war. Intelligence is a basis of formulating all military strategies and plans. The importance of intelligence system both in day to day life and as a nation cannot be overemphasized. This article recounts the intelligence systems and management of the resources of secret services of the companions of the Holy Prophet (SAW) and, thereafter, the Muslims rulers. Furthermore, the principles derived from the era of the companions of the Holy Prophet (SAW) regarding intelligence system have also been discussed in this chapter. The guiding principles that are still valid even today includes: (a) Training of Personnel Since espionage helps to strengthen the roots of a state and protect it from its enemies, therefore it requires a team of well trained professionals with latest technology and trends. Islam emphasized on two aspects of early warning, one is professional and the other is ethical.(b) Counter Espionage. An Islamic state must have an effective network of espionage to keep an eye on all the activities of the enemy. This is known as counter espionage. (c) Reconnaissance. This aims at the fore knowledge of the intentions of the enemy so that one can have a better planning in case of an attack. (d) Verification of Information. Information from an agent should be verified from other sources. An operative may feed false information due to lack of experience and competency and that may create an embarrassing situation. (e) Security of Information. Don’t share your secret, try to protect them. If national secrets are compromised they may cause an extensive damage to national interest. (f) Interrogation of POW. Whenever enemy spies or soldiers are arrested in a war they should be interrogated for extraction of information. They may be subjected to mental stress. (g) Fore Warning of the Enemy. This requires the launching of own agents in the enemy ranks for knowledge of their future plan likes attacks. (h)Treatment of Spies. If anyone is found to be guilty of spying for enemy, he may be penalized with death punishment.
Main objectives of this research study are to investigate the mediating role of customer satisfaction and
customer trust between (perceived) customer relationship management (CRM) and customer loyalty and to
investigate the inter-relationship between CRM, customer satisfaction, customer trust and customer loyalty. In
this study banking sector was selected as a sample, banks which offer their services to general public at large
were considered such as private banks, Islamic banks and foreign banks branches located in Faisalabad region.
Sample of study was consisted of 250 individual customers of banks which were selected by convenient
sampling technique.
A self-administrative questionnaire was used for collecting data from selected sample which was adapted- from
previous literature. Statistical techniques such as descriptive statistic, cronbach alpha, correlation analysis,
ANOVA and Regression analysis were applied on data by using (Statistical Package for the Social Sciences)
SPPS .16.0.
Results indicated that there are statistically significant positive linear relationships among all study variables,
the level of significance for all study variables were significant at (p < 0.01) level 2 tailed. Results also revealed
that CRM have significant and positive influence and relationship with customer satisfaction, customer trust
and customer loyalty. On other hand customer satisfaction and trust also have significant and positive influence
and relationship with customer loyalty. The exclusive and essential findings of this study are that Customer
satisfaction and customer trust partially mediate the relationship between CRM and customer loyalty.
This study also enhance management's knowledge and provide managerially relevant (actionable) results that
by improving CRM system and strategies in banks, they can get more customer's satisfaction and customer's
trust which ultimately strengthen favourable behavioural intensions such as customer's loyalty. Furthermore,
there is no study previously done in Pakistan especially in specific region (Faisalabad) that has found mediating
effect of customer satisfaction and trust between CRM and customer loyalty. This study is a distinguished but
limited contribution in literature.
The overall findings and recommendations of this study contributes towards improvement of existing CRM
strategies and applications of banks that also helps them to overcome their weaknesses by and achieve
competitive advantage in form of loyal customers.