Asian Research Thesis Index

Abstract

The core rationale behind the study is investigating the impact of knowledge management practices upon organizational performance of the companies associated with Telecom Sector in Balochistan. The four major objectives behind this research study are; first, determining whether there exist any knowledge management practices in the selected companies, secondly, to determine whether their performance is satisfactory, thirdly, to determine that there exists an empirical relationship linking knowledge management practices with organizational performance of those companies. At last, comes explaining the impact of knowledge management practices upon the organizational performance of those companies in terms of competitive advantage, better service delivery, creation of value, innovation, efficiency and productivity. An adopted questionnaire has been used for the collection of primary data in Quetta, Balochistan. The major companies related with the Telecom sector in Balochistan are PTCL, Ufone, and Mobilink. The study concentrates on the opinion of 301 employees of these companies operating in Quetta, Balochistan. Results have been compiled from 301 filled in questionnaires with tables. It is revealed by the results that knowledge management practices such as orientation towards knowledge, organizational learning, development of innovative culture, individual-based approach, and competence development have significant impact on organizational performance of the three selected companies of Balochistan. The results have also demonstrated that knowledge management practices are having positive association with the organizational performance of these companies. This research proves that organizational performance gets better with the introduction and implementation of these knowledge management practices.

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