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This study has aimed to examine the impact of several facets of organizational citizenship behaviors (OCBs) on retaliation process of subordinates abused by their supervisors as an individual and as a group. The social exchange theory claims that abused subordinates retaliate against the abusive supervisor and non-abused employees through manifestations of counterproductive work behaviors (CWBs) but the process is quite complicated due to the power gap between a supervisor and subordinates. Therefore, the present study has integrated the attraction-selection-attrition, the moral licensing and the social exchange theory in order to unearth this process. It has proposed that subordinates use citizenship behaviors to combat adverse abusive situation; citizenship behaviors developed among abused subordinates provide them with greater strength and support in the process of retaliation. Moreover, the study has posited that good citizens of the organization have a greater tendency to react if abused by their supervisors. The study has tested the direct effects of abusive supervision on related CWBs ― CWBs towards supervisor and non-abused employees, and the mediating effect of OCBs developed among the abused peer group. In addition, this study has also tested moderating effect of OCBs-organization in the process of retaliation against supervisory abuse, at the direct and second stage. Data have been collected from financial and higher education institutes from five main cities of Pakistan. 920 usable responses have been analyzed. Hierarchal Regression, Process Macro, and Edward & Lambert‘s methods have been applied for hypotheses testing. All direct relations, mediation effect, and second stage moderation have been proved to be significant. However, the moderating effect of OCBs-organization at direct stage has been proved to be non-significant. Conclusively, findings have supported the claims of mediating and moderating effects of OCBs in retaliation process of an abused employee.
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