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The purpose of this research was to understand organizational change initiative in public sector organization. To expound the understanding, planning and initiation of public sector organizational change, a comprehensive and integrated study was required. It was also essential to undertake employee’s perspective and their descriptive experiences about the change process and the magnitude of employment of New Public Management (NPM) practices. Computerized Driving Licensing Authority (CDLA) of Khyber Pakhtunkhwa Traffic Police (KPTP) was selected for investigation. An exploratory study was framed in compliance to nature of the current study based on employees’ experiences, therefore, this research adopted social constructionist’s perspective with the help of narratives. Semi-structured in-depth interviews were designed and conducted on the employees of an organization at the time of change initiation. In total thirty-one interviews were conducted, including one repeat interview with project team member. Interviews were transcribed and grouped into meaningful information using narratives and thematic analysis techniques. A technology driven change was detected in CDLA with a focus on process-oriented change. The employees’ resistance and negative response towards change was ascribed to the lack of HR planning and practices. It was also found that there were several causes (including system related issues and human-related issues), components, complexities and constraints to the implementation of organizational change in CDLA. The change was brought in several phases using a stepwise approach. Moreover, gaps were identified in two successional phases of planning and implementation of change process. It was evident from the inquiry that technocrats were not welcomed in the bureaucratic system which led to hurdles at the launching phase of reform initiative for project team. In CDLA, few characteristics of NPM were objectively prevailing in vii practice, however, the study stipulated the absence of complete use and essence of NPM by public sector of KP. This research provided a comprehensive direction for future research including multiple case studies investigation, development of change model for developing countries and further exploration of change in autocratic organizations.
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