PENGARUH MOTIVASI DAN KEPUASAN KERJA PEGAWAI TERHADAP KUALITAS LAYANAN ADMINISTRASI AKADEMIK DI FTIK IAIN PALU

This study aims to determine: 1) The effect of employee work motivation on the quality of academic administration services in FTIK IAIN Palu. 2) The effect of employee job satisfaction on the quality of academic administrative services in FTIK IAIN Palu, 3). Effect of Motivation and Job Satisfaction of employees on the Quality of Academic Administrative Services in FTIK IAIN Palu. This research uses a quantitative approach with questionnaire data collection techniques, questionnaires, interviews, observation, and documentation. While the data analysis technique used is the classic assumption test using normality, multicollinearity, and heteroscedasticity tests. Research Results Show There is a significant influence on the work motivation of administrative employees on the quality of Academic Administration Services by 17.4%. There is a significant effect of Employee Job Satisfaction on Academic Administration Service Quality of 51%, and There is a significant effect of motivation and level of employee job satisfaction the quality of academic administration services is 80.3%. Keywords: motivation, satisfaction, administrative services

Impact of Socio-Cultural Problems on the Performance of Female Faculty Members: A Case Study of University of Sindh, Jamshoro.

Technological changes have significantly affected the environment of work place. Organizational changes have brought new challenges for employees including change in the structure and culture of workplace. Further the employees have to meet the organizational expectations about work performance. Women working in higher educational institutions have to face various challenges in Pakistan. The women are also facing problems domestic problems, work-related issues and cultural barriers. However, the potential of women has not been fully utilized. One of important reasons for the lack of women empowerment is less number of job opportunities for women. The aim of this research is to explore the socio-cultural problems faced by working women. These socio-cultural problems negatively affect the performance of female faculty members. These socio-cultural problems affect their performance in teaching and research- the key performance areas. Thus, this study argues that the performance of female faculty can be improved by solving these social hindrances and cultural problems. For this study, the mixed method approach has been used to collect data. For the purpose of data collection, a structured questionnaire was used. In addition, interview method has been used to collect the non-numerical data. FGDs were also conducted to collect specific information and to explore the socio-cultural problems in detail. The data for this thesis was analyzed with the help of Statistical Package for Social Sciences (SPSS) version 21 was used for data analysis. Qualitative data was transcribed for the process of data analysis. The focus of this study is to investigate the socio-cultural problems faced by female faculty members in the University of Sindh, Jamshoro and the impact of these problems on the performance. The main argument of this study is that the socio-cultural problems the female faculty members face at home, workplace and during the journey from home to their workplace negatively impact on the performance of female teachers. However, the factors including family support and positive attitudes at workplace boost their job performance as they increase levels of motivation and job satisfaction. Chapter one gives introduction about the status of women is Pakistani society. It provided justification for the research on a specific topic ‘the impact of socio-cultural problems on the performance of Female faculty members. Moreover, this chapter also describes the importance of this study. Chapter two gives an overview of the literature available on this topic. This chapter is devoted to the review of related literature available on this research topic. It critically evaluates the literature in order to find out the gaps in existing knowledge, and to find out how it is relevant to present study. The chapter provides review of books, periodicals, published and unpolished works, and official reports, research articles and online electronic sources. In the end, the chapter gives theoretical framework based on the theories about the motivation, work and performance. Theoretical Framework is important in a way that it sets the direction of the research. Chapter 3 firstly, presents Research Methodology for this research study. Secondly, it discusses the various methods of data collection and data analysis. It also describes the techniques of sampling, pre-testing etc. Thirdly, the chapter also includes the research ethics, consent of the participants etc. Chapter four analyses the data and presents evidence gathered though the process of data collection for this study. It tests the hypotheses of the study. Chapter five concludes the key points regarding the hypotheses and produces recommendations for policy makers, academicians, researchers and teachers and University officials to benefit from this research for creating safe and secure working environment which should facilitate the working women to perform their duties and to positively contribute to the development and dissemination of knowledge and generating world class research. It was found that social and family support plays a vital role in the improvement of performance. The study found that women faced socio-cultural problems during their journey from home to workplace. The solution of their socio-cultural problems will boost the performance of the women and increase the output of the organizations.